Billie Jean Carrara
Houston,TX
Summary
Dedicated housekeeper with a passion for hospitality. I currently work for American Cruise Lines and aspire to move up to housekeeping manager within the company. I believe that my extensive knowledge and problem-solving skills combined with my leadership qualities make me the perfect candidate for the position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeper
American Cruise Lines
05.2023 - Current
- Clean staterooms and public spaces quickly and efficiently
- Provide excellent customer service
- Obtained extensive knowledge on how to successfully complete turn-around duties and read the weekly manifest
- Wash/fold laundry
- Complete special projects
- Maintain the ability to be adaptable and problem-solve affectively
- Maintain the ability to work in a team-oriented environment
- Perforn turn-down duties
- Perform cocktail hour duties
- Help out servers in the dining room when needed
Bartender/Waitress
BB Wolf's
03.2021 - 03.2023
- Serve drinks and food and provide excellent customer service at all times
- Come up with specialty cocktails/shots for drink menus
- Work well in a fast-paced, high volume bar/restaurant setting
- Work fundraisers, private parties, and special events
- Actively enforce rules created by TABC (such as asking for I.D.'s, not over-serving customers, etcetera)
- Key-holder
- Carry out opening/closing duties
- Accurately record payouts, count money, and complete paperwork every shift
- Demonstrate ability to thrive while working alone and also with others
Residential Housekeeper
Simply Clean & Green
04.2017 - 03.2021
- Clean houses quickly and efficiently
- Create invoices and collect payments from customers
- Problem solve effectively when confronted with new or difficult tasks
- Cater to and remember every client's specific requests and needs
Education
No Degree -
Houston Community College
Stafford, TXSkills
- Team player
- Housekeeping
- Ability to read and understand the weekly manifest
- Expert knowledge on how to successfully complete turn-around
- Self-motivated
- Leadership oriented
- Customer Service
- Server knowledge
- Food safety
- Bartending (2 years)
- Quality Control Guidelines
Certification
TABC Certified
Food Handler Certification
Additional Information
REFERENCES:
Grace Jolley
Housekeeping Manager - American Cruise Lines (American Constellation)
812-781-1056 (Personal Cell)
Michelle Carlton
Assistant Hotel Manager - American Cruise Lines (American Splendor)
203-843-1905 (Business phone)
Timeline
Housekeeper
American Cruise Lines
05.2023 - Current
Bartender/Waitress
BB Wolf's
03.2021 - 03.2023
Residential Housekeeper
Simply Clean & Green
04.2017 - 03.2021
No Degree -
Houston Community College
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