Billiejean Tietze
Jacksonville,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My expertise in workflow optimization and construction coordination led to a significant reduction in project turnaround times, showcasing my ability to drive successful outcomes and manage complex projects effectively.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
PermitFlow Inc.
Jacksonville, FL
08.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by providing prompt and accurate responses to inquiries regarding permits and licensing requirements.
- Ensured compliance with local, state, and federal regulations through meticulous review of permit applications.
- Developed comprehensive training materials for new team members to ensure consistent service delivery.
- Assisted applicants in understanding complex regulatory requirements while guiding them through each step of the permitting process.
- Coordinated multi-agency reviews as necessary for large-scale projects requiring input from various governmental bodies before granting approvals.
- Established rapport with local officials and decision-makers to gain their support in expediting permit applications when needed.
- Managed relationships with key stakeholders, ensuring timely resolution of issues and permit issuance.
- Negotiated solutions with property owners and developers to resolve conflicts related to permitting requirements or conditions imposed during the approval process.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
Permitting Coordinator
Williams & Rowe Company
Jacksonville, FL
03.2022 - 08.2022
- Continuously improved internal processes by gathering feedback from team members and implementing changes based on their insights.
- Coordinated with multiple departments to ensure timely completion of permitting tasks, resulting in smoother project execution.
- Developed and maintained a comprehensive database of permits, facilitating easy access to information for the team.
- Provided exceptional customer service to clients throughout the permitting process, resulting in high satisfaction rates and repeat business.
- Conducted thorough permit research, identifying potential roadblocks and addressing them proactively.
- Supported the successful completion of numerous projects by effectively managing and coordinating permit-related tasks throughout the project lifecycle.
- Increased efficiency by developing templates for commonly used forms and documents related to permitting activities.
- Reduced errors in permit applications by establishing quality control measures for documentation review.
- Collaborated with project managers to develop accurate timeline projections based on permitting requirements.
Plan Review Administrator
Legacy Engineering Group
Jacksonville, FL
03.2021 - 03.2022
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collaborated with architects, engineers, and other professionals to address concerns and improve overall project quality.
- Developed comprehensive training materials for new employees to enhance their understanding of the plan review process.
- Conducted thorough evaluations of submitted plans against established criteria, identifying areas requiring adjustment or modification before approval was granted.
- Streamlined document management, implementing digital filing systems for easy access to relevant information during plan reviews.
- Improved plan review efficiency by streamlining processes and implementing new software tools.
- Participated in professional development opportunities to stay current on industry trends and best practices affecting the plan review process.
- Maintained a high level of organization, managing multiple projects concurrently while meeting strict deadlines.
- Reduced plan review turnaround time, establishing effective tracking systems to monitor progress.
- Served as a liaison between internal stakeholders and external partners such as contractors or government agencies for seamless coordination during project development stages.
- Facilitated constructive feedback between reviewers and applicants, promoting modifications that improved project outcomes.
Education
High School Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL06.1994
Skills
- Problem-Solving
- Team Leadership
- Customer Relationship Management
- Active Listening
- Effective Communication
- Workflow Optimization
- Project management abilities
- Decision-Making
- Planning and Implementation
- Staff Management
- Construction Coordination
- Permit Tracking
- Research abilities
- Attention to Detail
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
Timeline
Operations Manager
PermitFlow Inc.
08.2022 - Current
Permitting Coordinator
Williams & Rowe Company
03.2022 - 08.2022
Plan Review Administrator
Legacy Engineering Group
03.2021 - 03.2022
High School Diploma -
Fort Pierce Westwood High School