Billie Jo Thompson
Tulsa
Summary
Dedicated Cage Manager specializing in financial auditing and change management. Skilled in problem-solving and process enhancement, contributing to significant operational efficiencies and compliance adherence.
Overview
10
10
years of professional experience
Work History
Cage Manager
Osage Casino
Skiatook
07.2025 - Current
- Managed cash handling procedures for all transactions in the cage.
- Ensured compliance with gaming regulations and internal policies.
- Maintained accurate records of cash flow and inventory levels.
- Performed daily audits on cage personnel for accuracy in handling money and accounting for discrepancies.
- Maintained accurate records of all financial transactions, ensuring compliance with internal policies and procedures.
Cage Shift Manager
Graton Casino
Rohnert Park
04.2024 - 11.2024
- Supervised cash handling procedures and maintained compliance with gaming regulations.
- Conducted audits of cash transactions for accuracy and security measures.
- Conducted regular performance evaluations for staff members.
- Managed and supervised all cage personnel, ensuring compliance with gaming regulations.
Cage Shift Manager
Caesars Entertainment
Danville
06.2023 - 03.2024
- Oversaw opening and closing of cage each shift, ensuring compliance with policy standards through proper documentation verification.
- Maintained accurate transaction records, including cashiering activities, jackpots paid out, and chips redeemed, supporting financial integrity.
- Implemented strategies to enhance department efficiency, contributing to cost savings in labor hours.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Developed comprehensive policy documents for regulatory compliance and organizational guidelines.
Customer Solutions Specialist
Gateway Mortgage
Jenks
12.2021 - 02.2023
- Assisted clients with mortgage inquiries and provided tailored solutions.
- Managed client documentation and ensured compliance with company policies.
- Resolved complex customer issues by coordinating with various departments.
- Utilized CRM systems to track interactions and improve response times.
- Collected deposits or payments and arranged for billing.
Cage Supervisor
Osage Casino
Sand Springs
07.2016 - 07.2021
- Managed cash transactions and reconciled funds for accuracy and accountability.
- Trained staff on proper cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to implement process improvements for efficiency gains.
- Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
Education
MBA -
University of Maryland Global Campus
Hyattsville, MD12-2024
Bachelor of Science - Criminal Justice
University of Oklahoma
Norman, OK12-2015
Skills
- Financial record keeping
- Compliance auditing for Title 31, KYC, AML, BSA
- Process and Policy Development
- Change management
- Operations Management
- Financial reporting proficiency
- Financial management
- Analytical skills
- Data analysis
- Credit and Collections Analysis
Timeline
Cage Manager
Osage Casino
07.2025 - Current
Cage Shift Manager
Graton Casino
04.2024 - 11.2024
Cage Shift Manager
Caesars Entertainment
06.2023 - 03.2024
Customer Solutions Specialist
Gateway Mortgage
12.2021 - 02.2023
Cage Supervisor
Osage Casino
07.2016 - 07.2021
MBA -
University of Maryland Global Campus
Bachelor of Science - Criminal Justice
University of Oklahoma