LaQueca Tillman
Suffolk,VA
Summary
Dynamic leader with a proven track record, adept in spearheading process improvements and implementing security measures. Excels in regulatory compliance and staff training, enhancing team performance and operational efficiency. Skilled in multitasking and effective communication, consistently achieving high levels of customer satisfaction and employee retention.
Overview
11
11
years of professional experience
Work History
Cage Manager
Churchill Downs
Owensboro, KY
07.2024 - Current
- Spearheaded process improvements by analyzing transaction data trends to identify inefficiencies within the existing system.
- Implemented security measures to safeguard against theft or fraud, ensuring the safety of both employees and customers within the premises.
- Streamlined cash handling processes for increased efficiency and reduced discrepancies in financial transactions.
- Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain a high level of customer satisfaction.
- Managed a team of cage cashiers, ensuring accurate and timely completion of all tasks related to the cage operations.
- Worked closely with surveillance teams to monitor casino floor activity and identify potential security risks or areas of concern.
- Developed and implemented training programs for new hires, resulting in improved job performance and increased employee retention.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- Collaborated with other departments to optimize overall casino operations, fostering a positive work environment and enhancing customer satisfaction levels.
- Prepared comprehensive reports on cage activities for senior management review, assisting in informed decision-making processes regarding casino operations optimization strategies.
Cage Shift Manager
Rivers Casino
Portsmouth, VA
03.2023 - 07.2024
- Conducted thorough investigations into variances or suspicious activities identified through audits or surveillance reports.
- Reduced discrepancies in financial transactions by closely monitoring cashier activity and providing ongoing training.
- Maintained strict compliance with gaming regulations, conducting regular audits and addressing any issues proactively.
- Collaborated with other department managers to ensure seamless communication and coordination across the casino floor.
Cage Shift Manager
Rosie’s Gaming Emporium
Hampton Va
09.2022 - 03.2023
- Managed financial operations and ensured compliance with regulatory standards within the casino environment.
- Managed scheduling for cage shift operations, ensuring optimal staffing and efficiency.
- Implemented progressive discipline measures to address employee performance issues, ensuring compliance with company policies.
Benefits Manager
Rosie’s Gaming Emporium
New Kent, VA
02.2022 - 09.2022
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
- Audited benefit programs and agreements to optimize service delivery.
- Educated staff on the value of their benefits package through training sessions and informational materials.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
Cage Supervisor
Rosie’s Gaming Emporium
Hampton, VA
10.2020 - 02.2022
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
Human Resource Claims Manager
Southeast Connections
Chesapeake, VA
06.2018 - 04.2020
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Developed training materials to ensure consistent handling of claims across the department.
Human Resources Manager
Allstate Insurance Co
Chesapeake Va
09.2014 - 05.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Education
Bachelor Of Science - Interdisciplinary Studies
North Carolina A&T State University
Greensboro, NCSkills
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Banking procedures
- Policy enforcement
- Employee scheduling
- Gaming industry experience
- Security protocols
- Record keeping
- Regulatory compliance
- Fraud detection techniques
- Stress management techniques
- Teamwork
- Teamwork and collaboration
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
Timeline
Cage Manager
Churchill Downs
07.2024 - Current
Cage Shift Manager
Rivers Casino
03.2023 - 07.2024
Cage Shift Manager
Rosie’s Gaming Emporium
09.2022 - 03.2023
Benefits Manager
Rosie’s Gaming Emporium
02.2022 - 09.2022
Cage Supervisor
Rosie’s Gaming Emporium
10.2020 - 02.2022
Human Resource Claims Manager
Southeast Connections
06.2018 - 04.2020
Human Resources Manager
Allstate Insurance Co
09.2014 - 05.2018
Bachelor Of Science - Interdisciplinary Studies
North Carolina A&T State University