Xavier Cruz
Las Vegas,NV
Summary
Professional operations leader with extensive background in cage management. Proven track record in ensuring regulatory compliance and optimizing team performance. Reliable team collaborator known for achieving results and adapting to changing needs. Skilled in conflict resolution and financial management.
Overview
6
6
years of professional experience
Work History
Cage Manager
Fontainebleau Las Vegas
08.2024 - Current
- Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
- Prepared comprehensive reports on cage activities for senior management review, assisting in informed decision-making processes regarding casino operations optimization strategies.
- Managed a team of cage cashiers, ensuring accurate and timely completion of all tasks related to the cage operations.
- Spearheaded process improvements by analyzing transaction data trends to identify inefficiencies within the existing system.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without compromising service quality or guest experience levels.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain a high level of customer satisfaction.
- Oversaw cashiering functions during high-profile events, ensuring smooth operations while accommodating an influx of patrons.
Cage Cashier
Fontainebleau Las Vegas
11.2023 - 08.2024
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Cage Cashier
New York New York Casino
05.2022 - 11.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
Dishwasher
Coffee Religion
09.2021 - 05.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Team Member
Burger King
02.2019 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Cimarron Memorial High School
05-2019
Associate of Arts - Secondary Education
College of Southern Nevada
Las Vegas, NV05-2027
Skills
- COMMUNICATION
- I have no problem being in a new environment I get along well with others while respecting their ideas and thoughts I am very outgoing when called for and very diligent when the matter approaches itself
- LANGUAGES
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Banking procedures
- Data entry proficiency
- Record keeping
- Teamwork and collaboration
- Time management
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working
Timeline
Cage Manager
Fontainebleau Las Vegas
08.2024 - Current
Cage Cashier
Fontainebleau Las Vegas
11.2023 - 08.2024
Cage Cashier
New York New York Casino
05.2022 - 11.2023
Dishwasher
Coffee Religion
09.2021 - 05.2022
Team Member
Burger King
02.2019 - 09.2021
High School Diploma -
Cimarron Memorial High School
Associate of Arts - Secondary Education
College of Southern Nevada
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