Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eric Sotelo

Lake Havasu City,AZ

Summary

Dynamic professional with a proven track record at Havasu Landing Casino, adept in surveillance monitoring and staff training. Excelled in enhancing operational efficiency and financial reporting, achieving significant improvements in customer satisfaction and workplace safety. Skilled in multitasking and policy enforcement, I bring enthusiasm and a strategic approach to achieving business goals.

Overview

10
10
years of professional experience

Work History

Cage Manager

Havasu Landing Casino
Havasu Lake , CA
12.2021 - Current
  • Established work schedules and station arrangements for daily shifts.
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
  • Processed large cash payouts within established limits while adhering to strict safety protocols.
  • Complied with all relevant legal requirements when processing payments or documents.
  • Maintained confidentiality when dealing with sensitive customer information or data.
  • Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
  • Trained new staff in proper handling of money, balancing of drawers, and security protocols.

Executive Assistant

Mike & Nicks Tires
Santa Clarita, CA
07.2017 - 11.2021
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Handled confidential information with discretion and integrity.
  • Managed daily invoices, reports and proposals.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Store Manager

Lotions & Lace
Riverside, CA
03.2015 - 08.2017
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Planned special promotions or discounts based on market trends.

Education

High School Diploma -

Needles High School
Needles, CA
05-2008

Skills

  • Multitasking proficiency
  • Surveillance monitoring
  • Banking procedures
  • Policy enforcement
  • Financial reporting proficiency
  • Employee scheduling
  • Staff training and development

References

References available upon request.

Timeline

Cage Manager

Havasu Landing Casino
12.2021 - Current

Executive Assistant

Mike & Nicks Tires
07.2017 - 11.2021

Store Manager

Lotions & Lace
03.2015 - 08.2017

High School Diploma -

Needles High School

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Eric Sotelo