Summary
Overview
Work History
Education
Skills
Timeline
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BillieJo Patterson

Monongahela,PA

Summary

Proven leader with a track record of enhancing customer satisfaction and profitability at AVI Foodsystems. Skilled in effective communication and problem-solving, achieving operational excellence and team synergy. Excelled in reducing food waste and streamlining processes, demonstrating meticulous attention to detail and superior organizational abilities. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

14
14
years of professional experience

Work History

Front Desk Assistant

KMI Trucking
09.2020 - 06.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.

General Manager of Food Service

AVI Foodsystems
08.2017 - 03.2020
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.

Supervisor of Operations

AVI Foodsystems
09.2014 - 08.2017
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Cook

AVI Foodsystems
08.2010 - 09.2014
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

High School Diploma -

Ringgold Senior High School
Monongahela, PA
07.1985

Skills

  • Excellent Communication
  • Problem-solving skills
  • Time Management
  • Hospitality services
  • Scheduling appointments
  • Administrative Skills
  • Multitasking and Organization
  • Attention to Detail
  • Maintaining cleanliness

Timeline

Front Desk Assistant

KMI Trucking
09.2020 - 06.2024

General Manager of Food Service

AVI Foodsystems
08.2017 - 03.2020

Supervisor of Operations

AVI Foodsystems
09.2014 - 08.2017

Cook

AVI Foodsystems
08.2010 - 09.2014

High School Diploma -

Ringgold Senior High School

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BillieJo Patterson