Summary
Overview
Work History
Education
Skills
Timeline
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Billiemarie Singleton

Roseburg,OR

Summary

Passionate advocate for equity, leveraging direct experience to support diverse individuals. Demonstrates strong work ethic and adaptability, excelling in unsupervised environments. Exceptional interpersonal skills facilitate effective communication and collaboration.

Overview

10
10
years of professional experience

Work History

Peer Mentor

State of Oregon
Wilsonville, Oregon
05.2024 - 08.2025
  • Established personal connections with clients facing behavioral health challenges.
  • Support clients in enhancing social and recovery support networks.
  • Assisted clients in navigating barriers, appointments, and life transitions.
  • Counsel clients in individual and group sessions to assist them in dealing with substance abuse.
  • Model a healthy recovery lifestyle, and assist with incorporating such skills into daily living.
  • Maintain accurate and timely documentation of services delivered to meet agency compliance standards.
  • Collaborate with counselors to coordinate treatment, drawing on social work experience and patient needs.
  • Maintain professional boundaries, and adhere to agency ethics and other policies.
  • Adhered to the MHACBO Behavioral Health Code of Conduct.
  • Facilitate support groups by leading educational classes.
  • Plan and conduct programs to prevent substance abuse, combat social problems, and improve health.
  • Helped organize community activities, games, and art projects.
  • Program development.
  • Continued education.

Transitions Department Clerk

State of Oregon
Wilsonville, Oregon
01.2023 - 02.2024
  • Accurately maintained departmental records while filing and organizing documentation.
  • Verified and sorted data from source documents to ensure precision before entry.
  • Coordinated mail responses and distribution within the Transitions Department effectively.
  • Managed office calendar updates and scheduled appointments to enhance efficiency.
  • Created flyers and newsletters to communicate community resources and updates.
  • Provided recommendations for program improvements based on firsthand experience with adults in custody.
  • Led enrollment sessions, informing individuals of their assigned class schedules.
  • Supported mock interviews and resume creation in collaboration with adult participants.
  • Greet persons entering the department area, determine the nature and purpose of their visit, answer questions, and direct or escort them to specific community resources to assist them in their transition back into society.
  • Help facilitate computer lab opportunities, and help adults in custody create resumes and tenant letters.
  • Attend community resource workshops.

AAA SMARTtrek Customer Service Representative

First Call Resolution
Roseburg, Oregon
07.2015 - 02.2016
  • Manage a high volume of inbound and outbound calls. Transferring customers when necessary, with efficiency and courtesy.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with inquiries and resolved issues promptly via email and phone.
  • Update customer files with account and device information, and maintain detailed records of interactions, following up to ensure customer satisfaction.
  • Handled escalated complaints with professionalism and empathy.
  • Provided product knowledge and recommendations to enhance customer experience.
  • Collaborate with the customers, local mechanics, and contract teams to ensure seamless service.
  • Provide guidance and training to new team members.

Education

Bachelor of Arts - Psychology

Portland State University
Portland, OR
06-2026

Continued Education -

State of Oregon
Wilsonville, OR

Skills

  • Peer Support
  • Transition assistance
  • Group facilitation
  • Program development
  • Community outreach
  • Data management
  • Social support networking
  • Transition assistance

Timeline

Peer Mentor

State of Oregon
05.2024 - 08.2025

Transitions Department Clerk

State of Oregon
01.2023 - 02.2024

AAA SMARTtrek Customer Service Representative

First Call Resolution
07.2015 - 02.2016

Bachelor of Arts - Psychology

Portland State University

Continued Education -

State of Oregon

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