
Dynamic customer service professional with a proven track record at TCC Verizon Wireless, excelling in active listening and critical thinking. Adept at enhancing customer satisfaction and streamlining processes, I leverage data entry skills to drive efficiency and foster positive client relationships. Committed to delivering exceptional service and achieving results.
Inbound/outbound calling while providing customer service to prospective customers. Setting calendar invites and following up for local handyman jobs/services for the surrounding Fort Wayne area.
The head liaison responsible for all the office needs in North America including working and maintaining a clean office environment. Employee first mentality while assisting all their professional needs.
Working with our team to strategically implement systems that help make processes run quicker and smoother specifically new hire onboarding processes.
Being available to work hand in hand with our IT department to limit any kind of production within the office space.
Assisting customers or prospective customers with all their cellular needs. Using reasoning along with common sense to get them the most out of the included provided services. Selling and upselling while maintaining competitive profit margins.
Customer service
Active listening
Critical thinking
Data entry