Summary
Overview
Work History
Education
Skills
Timeline
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Billy Chacon

San Antonio

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in high-pressure environments. Skilled in critical thinking and active listening, I consistently resolved conflicts and enhanced customer relations. Recognized for maintaining cash accuracy and mentoring new staff, contributing to improved team performance and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
08.2020 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Laborer

City of Pocatello
05.2019 - 09.2019
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.

Pizza Maker

Dominos Pizza Inc.
09.2018 - 04.2019
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Cashier

Taco Bell Restaurant
03.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

No Degree -

Century High School
Pocatello, ID

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

Walmart
08.2020 - 10.2023

Laborer

City of Pocatello
05.2019 - 09.2019

Pizza Maker

Dominos Pizza Inc.
09.2018 - 04.2019

Cashier

Taco Bell Restaurant
03.2018 - 12.2018

No Degree -

Century High School

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Billy Chacon