Billy Coleman
Essex,United States
Summary
Organized Service technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reached presidents club status multiple times just as recent as 2023. Recognized in August of 2022 with the five star employee award. In 2023 became one of eight employees to make the honors circle. Acted as management relief throughout the 27years of service. Trained technicians in various fields of the business and assisting in their development and success. Led training sessions for various mangers and various departments to increase revenue, productivity, and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Service Technician
Verizon
02.1997 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Acted as point of contact for leadership team to assist and mange the team several times and as recent as May 2024.
- Lead trainer for refer up and circuit view reinforcement training.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring network services to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Selected to serve on the what does the best look like national panel to find ways to improve the business.
- Trained a large number of new hires in installation and maintenance as recent as August 2024.
- Collaborated with various departments as part of the culture counsel to improve management and employee relations.
- Participated in national and WNO tailgate videos to encourage participation in the refer up program.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from other employees and management.
Education
High School Diploma -
Carver Vocational Technical High School
Baltimore, MD06.1994
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Hand tool knowledge
Timeline
Service Technician
Verizon
02.1997 - Current
High School Diploma -
Carver Vocational Technical High School
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