Billy Cunningham
MIRAMAR,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
My City Transportation
Ft Lauderdale, Fla
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Driver
Sunrise Detox Center
Ft Lauderdale, Fla
04.2018 - 11.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Road Supervisor
First Transit
Ft Lauderdale, Fla
01.2014 - 06.2018
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Driver
Lucanus Developmental Center
Hollywood, FL
01.2010 - 12.2013
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
Driver
Village Car Service
Dania Beach, FL
05.1998 - 12.2009
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Education
High School Diploma -
American Senior High School
Hialeah, FL04.1982
Skills
- Upbeat and Positive Personality
- Interpretation and Translation Services
- Efficient and Detail-Oriented
- Order and Refund Processing
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Adobe Systems Adobe Photoshop
- Microsoft Access
- Microsoft Exchange
- Microsoft Dynamics
- ADP Workforce Now
- Google Drive
- Microsoft Office
- Electronic Information Systems
- Microsoft Windows
- Microsoft Excel
Timeline
Customer Service Representative
My City Transportation
01.2022 - Current
Driver
Sunrise Detox Center
04.2018 - 11.2021
Road Supervisor
First Transit
01.2014 - 06.2018
Driver
Lucanus Developmental Center
01.2010 - 12.2013
Driver
Village Car Service
05.1998 - 12.2009
High School Diploma -
American Senior High School
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