Billy Evans Sr.

• Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
• Developed strong relationships with community partners to enhance educational opportunities for students.
• Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
• Managed department budget to ensure adequate resources for staff development and instructional materials.

Resposibilities:

• Cleaned stains from fabric or garments using spray guns and cleaning fluid.
• Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
• Worked with diverse types of weather and ground conditions.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

• I contracted with the Escalations Department working with in-house programs such as AS400, Home Saver and SRM. Responsible for the resolution of complex problems related to Home Retention that may have been escalated to an Executive level. Duties include posting payments on current and delinquent mortgages. I am able to perform my job independently with excellent customer service skills, the ability to complete all assigned tasks. Computer skills include all Microsoft Office tools, Internet and Quick books.

• Responsibilities: Scanned individual and group insurance policies into an in-house computer system; Applied/Epic. Assisted the Benefits Department and created Excel spreadsheets, worked in Word, Quick Books, Advisor Assistant, Epic and insurance carrier websites. Helped the Accounting Department with Commission Statements and worked together with the Chief Operations Officer in transitioning the Benefits Department to the new Epic system. Created various types of reports from insurance carriers and in-house systems and processed the daily mail. I contacted the agency’s customers by phone to discuss the payment of their health care bills.

• I contracted with the Forensics Department working with in-house programs such as AS400, Field Glass, Internet programs -Manta, Lexus Nexus, Yellow Pages, etc. and created Excel and Word charts. Investigated address locations and phone numbers of clients and communicated with the Underwriter regarding status of loan information and updated notes in Excel, Word and Internet.

• Responsibilities: Analyzed 13 employees, tracked their attendance, monitored the employee’s daily duties, overlooked the Receiving Department, packed, shipped, boxed and processed orders daily. Organized locations for new and old product in the warehouse; worked in the Returns Department and also did purchasing. Headed the ordering of all supplies for the warehouse and handled FedEx, UPS, International and Freight companies. Good computer knowledge in Excel, Word, Visio, Everest, Microsoft Dynamics, Snag-It

• Handled various types of systems in airplanes; read engineering prints, stamping wire, and running wire in different types of harnesses. I worked on Business Boeing Jets, Global Express, Gulfstream’s and Falcons. I did various types of tooling and wire. Presented and created new ideas that made the job easier and more efficient. I worked with Sheet Metal, Wood Shop, Mechanics, Engineering, Paint Shop and also the Customer. I used computer programs to look up engineering drawings and parts to complete the jobs.