Billy Foster
Jacksonville,FL
Summary
Dynamic General Manager with a proven track record at Burger King, enhancing operational efficiency and driving revenue growth through strategic planning and effective team leadership. Expert in budget management and relationship building, successfully implementing innovative programs that improved employee retention and customer satisfaction. Skilled negotiator, adept at optimizing vendor relationships for cost reductions.
Overview
2026
2026
years of professional experience
Work History
General Manager
Burger King
Orange Park, FL
2019 - Current
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Education
East Technical Highschool
Cleveland, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Cost analysis and savings
- Business administration
- Program administration
- Project scope
- Economic analysis
- Succession planning
- Community outreach
- Budget allocation
- Supply chain management
- Distribution management
- Change implementation
- Skilled negotiator
- Client account management
- Branding
- Contract negotiations
- Human resources management
- Proficient in software
- Budget development
- Budget analysis
- Loss prevention
- Product analysis
- Market analysis
- Risk mitigation
- Total quality management
- Sales team development
- Vendor negotiations
- Budget coordination
- Risk management
- Data review
- Vendor sourcing
- Budget administration
- Advertising and marketing
- New business development
- Account management
- Sound judgment
- Sales analysis
- Financial administration
- Marketing
- Cost reductions
- Team oversight
- Sales expertise
- Quality management
- Organizational development
Timeline
General Manager
Burger King
2019 - Current
East Technical Highschool