Billy Gene Baker
Winslow,Az
Summary
Dedicated customer service professional with extensive experience triaging clients and assisting with applications for various assistance programs. Committed to educating clients on self-service options while maintaining professionalism in high-pressure situations to enhance satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Representative 2
State of Arizona
Winslow, AZ
12.2023 - Current
- Issue EBT Cards following established policy and procedures, completion of EBT log, and replace lost, stolen or damaged EBT cards.
- Educated clients on self-service options to promote independence and efficiency.
- Assist clients with completing applications for Nutrition, Medical and Cash assistance.
- Triaged clients upon arrival in the office.
- Maintained composure in stressful situations, effectively diffusing tension and facilitating resolution.
- Upload change reports and mid approval contacts.
- Scan in requested documents for cases.
- Assisted in mailing completed voter registration forms to ensure timely processing and compliance.
- Handled various clerical tasks.
Manager
The Beverage House
07.2011 - 12.2010
- Managed daily operations of staff in fast-paced environment to ensure seamless service delivery
- Coordinated employee schedules to enhance workflow efficiency
- Received and entered purchase orders to maintain accurate inventory levels
- Make Bank Deposits
Bartender/Food Server
Brickman's Grill
05.2006 - 10.2007
- Prepared and served a variety of beverages in a fast-paced environment.
- Served food items to customers efficiently during busy service hours.
- Balanced server banking to maintain precise financial records and accountability.
- Ordered inventory items to ensure adequate stock levels and uninterrupted service.
Receptionist. Rental Car Agent/ Accounts receivable/Accounts Payable
Bob Sellers Toyota
02.2001 - 05.2004
- Coordinated rental car reservations and vehicle delivery to enhance client satisfaction and streamline operations
- Answer and direct incoming sales/ customer service phone calls
- Managed billing processes to ensure timely payment collection and maintain cash flow
- Executed payments for business expenses to uphold vendor relationships and operational continuity
- Scheduling maintenance on rental vehicles
Customer Service Representative
Arizona Department of Transportation, Motor Vehicle Division
10.1999 - 06.2001
- Issued driver licenses and vehicle registrations while creating accurate computer records in various databases.
- Examine, approve, reject, or deny title and registration applications and legal documents
- Facilitate rules and regulations, policies and procedures for issuance of title and vehicle registration and driver license credentials
- Collected factual information from various sources to support decision-making. and draw valid conclusions
Education
Winslow High School
Winslow, ArizonaNorthland Pioneer College
Winslow, ArizonaSkills
- EBT card issuance
- Application assistance
- Document scanning
- Client education
- Policy compliance
- Customer relationship management
Timeline
Customer Service Representative 2
State of Arizona
12.2023 - Current
Manager
The Beverage House
07.2011 - 12.2010
Bartender/Food Server
Brickman's Grill
05.2006 - 10.2007
Receptionist. Rental Car Agent/ Accounts receivable/Accounts Payable
Bob Sellers Toyota
02.2001 - 05.2004
Customer Service Representative
Arizona Department of Transportation, Motor Vehicle Division
10.1999 - 06.2001
Winslow High School
Northland Pioneer College