Billy Gregory

Director of BOH Operational Excellence - September 2019 – Present. Lead the strategic development and execution of national BOH initiatives. Oversee BOH brand training content, standards, and facilitation tools. Manage national equipment rollout, kitchen design, and BOH systems enhancements. Serve as a key liaison between operations and R&D to streamline menu execution. Champion BOH simplicity initiatives to reduce complexity, and improve efficiency.
Sr. Manager, New Store Openings - January 2016 – September 2019: Directed BOH operations for all new store openings nationwide. Standardized training teams, training, and execution practices for launch success. Partnered with cross-functional teams to ensure operational readiness.
National BOH Training Manager - June 2009 – January 2016. Developed and facilitated BOH training programs across all markets. Led initiatives to elevate kitchen manager capabilities and operational consistency. Coordinated national BOH training rollouts and leadership workshops.
Regional Food Technician – Orlando, FL – March 2002 – June 2009. Maintained BOH standards across multiple locations. Supported kitchen manager development, food/labor cost initiatives, and compliance. Managed the new store BOH setup and facilitated regional BOH meetings.
BOH Manager – Kissimmee, FL (March 1995 – March 2002); BOH Manager – Merritt Island, FL (February 1993 – March 1995): responsible for kitchen operations, team leadership, and food quality standards. Played a key role in mentoring staff and improving back-of-house performance.