Billy Grigg
Crestview,FL
Summary
Skilled Automotive Technician and Shop Foreman with proven expertise in operational efficiency and team training, honed at Coy's Diesel Sales Service & Performance. Excels in equipment operation and employee motivation, significantly enhancing productivity. Demonstrates a strong commitment to customer engagement and meeting tight deadlines, ensuring top-notch service delivery.
Overview
18
18
years of professional experience
Work History
Automotive Technician
Justins Diesel & Automotive Repair Shop
Crestview, FL
01.2024 - Current
- Ensure all vehicle components are functioning properly before repairs.
- Confirm successful resolution of issue.
- Investigate and address issues reported by customers.
- Conducted pre-repair and post-repair test drives.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
Shop Foreman
Coy's Diesel Sales Service & Performance
Baton Rouge, LA
04.2013 - 01.2024
- Organized workflow schedules for staff members based on job orders received from customers.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Determined budgets, production goals and rates based on company policies and requirements.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conferred with management and subordinates to resolve problems or complaints.
- Provided customer service, addressing inquiries and resolving complaints.
- Prepared and reviewed work orders, ensuring accuracy and clarity.
- Coordinated with other departments to ensure smooth operation across the company.
- Monitored employee performance and provided feedback to improve productivity.
- Troubleshot and resolved complex mechanical issues.
Automotive Technician
ALLSTAR FORD
Prairieville, LA
02.2007 - 03.2010
- Consistently maintained same responsibilities and duties as current role.
Education
Certified Ford Technician - Automotive
Universal Technical Institute
Houston, TX10-2009
Skills
- Deadline management
- Task delegation
- Equipment operation
- Fabrication skills
- Team Training
- Operational efficiency
- Standard operating procedures
- Job estimating
- Customer engagement
- Point of sale systems
- Employee management
- Sales analysis
- Store operations
- Employee motivation
- Experienced with Mitchell One Shop
Timeline
Automotive Technician
Justins Diesel & Automotive Repair Shop
01.2024 - Current
Shop Foreman
Coy's Diesel Sales Service & Performance
04.2013 - 01.2024
Automotive Technician
ALLSTAR FORD
02.2007 - 03.2010
Certified Ford Technician - Automotive
Universal Technical Institute
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