Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Billy Hodge

Computer Operator
Lexington,KY

Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Overview

5
5
Languages
2
2
years of post-secondary education
2
2
years of professional experience

Work History

Help Desk Agent

Blackboard
Somerset, KY
11.2019 - 01.2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Managed high levels of call flow and responded to technical support needs.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Activated accounts for clients interested in new services.
  • Used scripting skills to contribute to internal technical tools.

ACNR CSR

Blackboard
Somerset, KY
08.2019 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

High School Diploma -

Lincoln County High School
Stanford, KY
08.2017 - 05.2019

Skills

Computer skills

undefined

Software

Excel

Visual Studio

Timeline

Help Desk Agent

Blackboard
11.2019 - 01.2021

ACNR CSR

Blackboard
08.2019 - 12.2019

High School Diploma -

Lincoln County High School
08.2017 - 05.2019

Similar Profiles

CREATE PROFILE
Billy HodgeComputer Operator