Billy Jean
New York,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Housekeeping Supervisor
Hampton-Home Suite by Hilton
Newark, New York
05.2024 - Current
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
Housekeeping Supervisor
Superior Cleaning
New York, NY
08.2023 - 10.2024
- Managed team of employees, daily progress reports and overall project planning.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Explained goals and expectations required of trainees.
- Responded promptly to maintenance requests from guests or staff members.
Education
High School Diploma -
Malcolm X Shabazz High School
Newark, NJ06-2009
Skills
- Task assignment
- Employee evaluations
- Ordering cleaning supplies
- Customer service-focused
- Maintenance coordination
- Room inspection
- Cleaning and sanitation
- Turndown service
- Staff evaluations
Language
- French
- English
Timeline
Housekeeping Supervisor
Hampton-Home Suite by Hilton
05.2024 - Current
Housekeeping Supervisor
Superior Cleaning
08.2023 - 10.2024
High School Diploma -
Malcolm X Shabazz High School