Billy Lee Towery
Brookland,AR
Summary
Dependable professional experienced in load board management and freight rate negotiation. Managed daily operations, overseeing crew scheduling and training on service standards and food safety, while effectively balancing labor coverage to enhance operational efficiency. Strong logistics and team leadership skills provide a solid foundation for contributions in transportation and freight management.
Overview
28
28
years of professional experience
Work History
Store Manager
Starbucks
Jonesboro, AR
05.2022 - 09.2026
- Managed daily restaurant operations at Krystal's drive-thru and dining areas.
- Scheduled crew shifts and balanced labor coverage at Krystal's.
- Trained team members on service standards and food safety procedures.
Broker/Agent
Legacy Logistics
09.2021 - 05.2022
- Employed DAT platform for accurate freight matching and timely load tracking.
- Applied IT Dispatch for effective communication and coordination of shipping operations.
- Leveraged Truckstop software to streamline logistics management processes.
Sales consultant
Cavenaugh Kia
12.2020 - 09.2021
- Directed sales operations at dealership
- Scheduled customer meetings to discuss vehicle options for sales generated from internet leads
- Managed credit application processing to expedite sales transactions of credit applications to support sales transactions
- Leveraged customer service skills to enhance client interactions
Store Manager
Krystal's
02.2020 - 04.2020
- Led daily Starbucks store operations and partnered with district leadership
- Led daily Starbucks store operations, collaborating with district leadership to ensure alignment with company goals
- Coached baristas and shift supervisors on beverage standards and service, enhancing team proficiency and customer satisfaction
- Created employee schedules to optimize coverage during peak hours and adjusted coverage for guest traffic and labor needs
Customer Service Representative
AT&T Mobility
01.2019 - 01.2020
- Delivered proactive support to existing clients, ensuring timely resolution of issues
- Applied customer service skills to resolve client inquiries and enhance satisfaction
- Demonstrated strong sales performance in various retail settings
- Configured and programmed cellular devices for optimal functionality
Store Manager III
AT&T Mobility
01.2016 - 01.2019
- Managed AT&T Mobility retail store operations and daily sales floor activity.
- Coached sales associates on wireless plans, devices, and customer service.
- Scheduled staff coverage for store opening, closing, and peak traffic.
- Provided customer support, resolving inquiries and enhancing shopping experience for one year
- Assisted in store operations, ensuring efficient workflow and customer satisfaction over eight months
Owner & Operator
Headquarters Salon
04.2005 - 12.2015
- Delivered exceptional customer service to enhance client satisfaction
- Managed all human resource functions to support staff development and compliance
- Conducted interviews to select qualified candidates
- Managed inventory procurement to ensure product availability
- Maintained accurate financial records for the organization
- Created promotional materials to enhance brand visibility
Customer Accounts Manager
Aarons Sales & Lease
03.2002 - 04.2005
- Engaged customers to resolve inquiries and enhance satisfaction
- Oversaw customer accounts to ensure accurate record-keeping and updates to ensure accurate information and updates
- Discussed payment plans with customers to clarify details
- Engaged with customers to explain payment plans and account balances
- Examined delinquent accounts to assess payment status and necessary actions and updated payment arrangements
Customer Service Representative
Bellsouth Mobility
01.1999 - 03.2002
- Applied customer service skills to resolve inquiries and enhance customer satisfaction
- Achieved high sales targets in a fast-paced retail environment
- Configured cellular devices to meet customer specifications and improve user experience
Education
Associates of Arts - Nursing
Northeast Community College
Diploma - Cosmetology
Fosters Cosmetology School
High School Diploma - General
Walnut High School
Skills
- Load board oversight
- Load board operations
- Load booking
- Freight rate quoting
- Freight rate analysis
- Dispatch management
- TMS operation
- Truckstop platform
Community Activities
Assistant Sunday School Director
CUST
Assistant Sunday School Director
Timeline
Store Manager
Starbucks
05.2022 - 09.2026
Broker/Agent
Legacy Logistics
09.2021 - 05.2022
Sales consultant
Cavenaugh Kia
12.2020 - 09.2021
Store Manager
Krystal's
02.2020 - 04.2020
Customer Service Representative
AT&T Mobility
01.2019 - 01.2020
Store Manager III
AT&T Mobility
01.2016 - 01.2019
Owner & Operator
Headquarters Salon
04.2005 - 12.2015
Customer Accounts Manager
Aarons Sales & Lease
03.2002 - 04.2005
Customer Service Representative
Bellsouth Mobility
01.1999 - 03.2002
Associates of Arts - Nursing
Northeast Community College
Diploma - Cosmetology
Fosters Cosmetology School
High School Diploma - General
Walnut High School