BILLY PAIER
Rancho Cucamonga
Summary
To utilize my knowledge and skills so that I could further my career.
Highly-qualified successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
30
30
years of professional experience
5977
5977
years of post-secondary education
Work History
Surveillance Operations Supervisor
San Manuel Tribal Gaming Commission
Highland
05.2023 - 03.2026
- Ensure adequate monitoring of all casino and tribal business employees, patrons, and visitors, live and by way of video review, for indications of cheating and/or advantage play, criminal/fraudulent/suspicious activity, and report findings to department and/or casino management
- Maintain a working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Incident (SAI) pertaining to casino activities
- Maintain a working knowledge of the Casino’s Anti-money Laundering (AML) program. Complete reviews for Bank Secrecy Act (BSA) Investigators on suspected patrons attempting to circumvent Title-31 reporting requirements and report your findings utilizing a SAI Form
- Maintain shift level communications with casino and tribal departments. Communicate progress and findings to the Surveillance Senior Manager, Shift Managers, and other Surveillance Operations Supervisors for maximum efficiency
- Monitor personnel for job performance and make recommendations for reward to Surveillance Senior Manager. These recommendations may include promotion, and/or awarding of the employee for recognition
- Conduct regular internal audits of the division’s policies and procedures as directed by the Surveillance Senior Manager and Shift Manager/s
- Maintain confidentially in all aspects of Surveillance and Gaming Commission operations
Lead Surveillance Agent
San Manuel Tribal Gaming Commission
Highland
03.2022 - 05.2023
- Organize and direct work distribution to the Surveillance Agent(s) as it is received from casino or surveillance management
- Analyze recorded and live surveillance video to detect any unusual activity, violations of gaming activity including cheating at play, or unusual financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or casino operations
- Responsible for the training and development of Surveillance Agents by providing in-house and remedial training, performance reports, and input to Surveillance Supervision
- Accountable for conducting observations and writing detailed and accurate reports, as well as data entry while maintaining the confidentiality of the Surveillance Department
- Working closely with the Department of Public Safety, Casino Management and outside law enforcement agencies to investigate and gather all pertinent information related to criminal activity
- Responsible for multitasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
- Performing additional duties as assigned
Surveillance Agent
San Manuel Tribal Gaming Commission
Highland
04.2019 - 03.2022
- Analyze recorded and live surveillance video to detect any unusual activity, violations of gaming activity including cheating at play, or unusual financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or casino operations
- Accountable for conducting observations and writing detailed and accurate reports, as well as data entry while maintaining the confidentiality of the Surveillance Department
- Perform department audits to ensure regulatory compliance pertaining to financial transactions, morning audit drops or count room procedures, table games play and food and beverage health and safety codes
- Maintain a working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Suspicious Activity Incident (SAI) pertaining to casino activities
- Maintain a working knowledge of the Casino’s Anti-money Laundering (AML) program. Complete reviews for Bank Secrecy Act (BSA) Investigators on suspected patrons attempting to circumvent Title-31 reporting requirements and report your findings utilizing a SAI Form
- Complete player analysis of patrons gaming who meet pre-determined thresholds as determined by Surveillance Management. This includes conducting blackjack evaluations and Blackjack Surveys to determine a player’s skill level
Surveillance Investigative Supervisor
San Manuel Tribal Gaming Commission
Highland
04.2008 - 04.2019
- Investigating, evaluating and resolving customer disputes related to Class III and Class II Gaming. Made operational and investigative decisions on all ongoing investigations
- Planed investigations or surveillance operations to prevent theft, loss or violations of the integrity of gaming. Directed the collection, preparation, and handling of evidence during the course of an investigation
- Organized and distributed the workflow of the investigations to staff. Reported to Surveillance Senior Management on all cases as to the status of the investigation
- Coordinated a project to ensure the security of funds for a casino department
- Delegated managerial duties in absence of the Surveillance Investigative Manager
- Conducted investigations and wrote reports on actual or suspected violations of Casino internal controls, gaming laws and regulations and any criminal activity by either employees or patrons
- Assisted local law enforcement agencies including the San Bernardino County District Attorney’s Office and other various state and federal law enforcement agencies in criminal investigations
- Coordinated with, assisted, and met with Casino Department Management, the Department of Public Safety and or law enforcement agencies when necessary
- Maintain a working knowledge of Tribal Gaming Commission internal controls, casino policies and procedures, federal and state gaming regulations, Minimum Internal Control Standards (MICS) and U.S. Bank Secrecy Act as it relates to Title 31 and Unusual Activity Reports (UAR) pertaining to casino activities
- Maintain a working knowledge of the Casino’s Anti-money Laundering (AML) program. Complete reviews for Bank Secrecy Act (BSA) Investigators on suspected patrons attempting to circumvent Title-31 reporting requirements and report your findings utilizing a UAR Form
- Assisted in providing information to the Surveillance Investigations Manager which summarizes the Investigations activities during a weekly and monthly period
- Prepare, document, and review work performance evaluations
- Assisted in the development of written policy and procedures for the Surveillance Department
- Assigned to oversee the retention of records for the Surveillance Department
- Assisted in the development of a Step Program for the Surveillance Investigations Division
Surveillance Operations Supervisor
San Manuel Tribal Gaming Commission
Highland
02.1999 - 04.2008
- Trained and developed Surveillance employees
- Developed policy and procedures for the Surveillance Department
- Delegated job duties to front line staff
- Interviewed and recommended perspective employees for hire
- Assisted law enforcement agencies in their investigations
- Assisted Senior Surveillance Management in daily tasks
- Coordinated projects with casino management to ensure compliance
- Coordinated and attended departmental and casino meetings
- Attended meetings with local law enforcement agencies for information sharing and social networking
- Assisted the Surveillance Investigations Division in investigations and interviewing employees
- Assisted in the development of written policy and procedures for the Surveillance Department
- Assigned to oversee the retention and destruction of records for the Surveillance Department
Tribal Officer / Department of Public Safety
San Manuel Indian Bingo and Casino
Highland
09.1996 - 08.1999
- Analyze recorded and live surveillance video to detect any unusual activity, violations of gaming activity including cheating at play, or unusual financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or casino operations
- Two-way communication skills, including the ability to listen to feedback, verbally express information using proper enunciation, ask for clarification when necessary, and the ability to record information accurately both in writing and in computer format
- Ensure the safety and security of the Tribal residents and employees
Surveillance Operations Manager
San Manuel Tribal Gaming Commission
Highland
- Responsible for a staff of 40 Surveillance employees (Surveillance and Technical)
- Responsible for maintaining Surveillance equipment for operational purposes
- Produced and generating a financial budget for the Surveillance Department
- Coordinated training for the Surveillance staff
- Ensured the Surveillance Department was in compliance with all Tribal Ordinances, Minimum Internal Control Standards and all other applicable laws and regulations.
- Developed and implemented policy and procedure for the Surveillance Department
- Responsible for the update and up keeping on all surveillance equipment which included cameras and recording equipment
- Resolved everyday issues with staff and other casino departments
Education
Bachelor’s degree - Criminology Law and Society, Social Behavior Psychology
University of California, Irvine
Irvine, CaliforniaAssociate Degree - Administrative Justice
Mt. San Antonio College
Walnut, CaliforniaHigh School Diploma -
David Star Jordan
Long Beach, CaliforniaSkills
- Interviewing certificates in Wicklander and on the job experience
- Multi tasker
- Team player
- Adapt to enviroment
- Investigstive Report writinng
Additional Information
I have certificates from the San Bernardino Sheriff’s Department for Reserve level training 3 and 2 and a certificate from the Riverside Sheriff’s Department in Reserve level training 1., I have attended numerous law enforcement seminars., I have numerous certificates in management training, investigative techniques, and interviewing techniques received throughout my employment with the San Manuel Tribal Gaming Commission., Spanish (Fluent – written and verbal)
Timeline
Surveillance Operations Supervisor
San Manuel Tribal Gaming Commission
05.2023 - 03.2026
Lead Surveillance Agent
San Manuel Tribal Gaming Commission
03.2022 - 05.2023
Surveillance Agent
San Manuel Tribal Gaming Commission
04.2019 - 03.2022
Surveillance Investigative Supervisor
San Manuel Tribal Gaming Commission
04.2008 - 04.2019
Surveillance Operations Supervisor
San Manuel Tribal Gaming Commission
02.1999 - 04.2008
Tribal Officer / Department of Public Safety
San Manuel Indian Bingo and Casino
09.1996 - 08.1999
Surveillance Operations Manager
San Manuel Tribal Gaming Commission
Bachelor’s degree - Criminology Law and Society, Social Behavior Psychology
University of California, Irvine
Associate Degree - Administrative Justice
Mt. San Antonio College
High School Diploma -
David Star Jordan