Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Cherry Diaz

Rialto,Ca

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

13
13
years of professional experience

Work History

Surveillance Operations Supervisor

San manuel tribal gaming commission
10.2023 - Current
  • Directs workflow of Operations staff; reviews reports and surveillance video from subordinates and provides reports to Surveillance Operations Manager
  • Ensures the highest level of work performance and makes certain internal concerns are effectively and promptly resolved
  • Works closely and maintains excellent communication with Casino operations and management to gather pertinent information and investigate criminal activity, injuries or illness claims/reports and safety risks
  • Analyzes recorded and live surveillance video of property-wide activities to detect any suspicious activity, violations of gaming activity including cheating at play, or suspicious financial transactions, which may pose a risk to employees, vendors, guests, Tribal residents or Casino operations
  • Maintains working knowledge of Tribal Gaming Commission internal controls, Casino policies and procedures, and all federal, state, and tribal regulations pertaining to the San Manuel Band of Mission Indians and its Casino operations
  • Responsible for administration of training to Lead Surveillance and Surveillance Agents through in-house and remedial training
  • Shares knowledge, trends, and best practices to continuously develop and enhance individual and team capabilities
  • Develops and implements key strategies, best practices, and tactics to ensure thorough monitoring and observation of entire property
  • Provides testimony as an expert witness or subject matter expert in Gaming Commission Hearings, Tribal Court or Court of Law
  • Ensures and maintains chain of custody for video evidence.

Surveillance Agent

San manuel tribal gaming commission
08.2021 - 10.2023
  • Cover as Supervisor for multiple days of the week
  • Organizes work distribution to Surveillance Agents as it is received in Surveillance Monitor Room
  • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records
  • Pass on information from upper management to employees and vice versa
  • Prepare and submit performance reports
  • Decide on reward and promotion based on performance
  • Train new employees
  • Works closely and maintains excellent communication with Casino operations and management to gather pertinent information and investigate criminal activity, injuries or illness claims/reports and safety risks
  • Completes player analysis of patrons gaming who meet pre-determined thresholds as determined by Surveillance Management
  • This includes conducting blackjack evaluations and Blackjack Surveys to determine player skill level
  • Accountable for conducting observations and writing detailed and accurate reports as well as data entry, while maintaining confidentiality of Surveillance Department.

Surveillance Agent

San manuel tribal gaming commission
09.2015 - 08.2021
  • Observe casino floor and casino hotel operations to ensure adherence to all state gaming regulations and company policies and procedures
  • Monitor irregular activities such as cheating or theft by employees or patrons using multiple audio and video equipment and one-way mirrors
  • Responsible for communicating with team members and superiors through alarms, by radio and/or telephone when suspicious activity is detected
  • Excellent oral and written communication skills and responsible for logging and documenting all activity through extensive written reports
  • Knowledgeable in all state gaming regulations, Penal Codes, Radio Codes and Minimum Internal Control as well as company policies and procedures
  • Ability to work under stressful situations and take control of the situation/incident while maintaining a calm and professional demeanor
  • Proficient in retaining and recalling numbers along with memorizing subject faces
  • Supervise or train surveillance observers
  • Act as oversight or security agents for management or customers
  • Protect all assets of the tribe.

Lead Cashier

Da 1 Stop
07.2011 - 06.2015
  • Accuracy
  • Computer Skills
  • Mathematical Skills
  • Product Knowledge
  • Loss prevention techniques.

Education

Bachelor’s of Science in Adminstration of Justice, Major in policing -

Devry University
07.2015

High school diploma -

Eisenhower high school
05.2011

Skills

  • Bilingual
  • Written communication skills
  • CCTV monitoring Reporting skills Rules and regulations enforcement
  • MS Office
  • Schedule Development
  • Training and Mentoring
  • Business Administration
  • Team Building

Volunteer Experience

  • Completed the Citizens Academy for the city of Rialto, Ca
  • Volunteer work for Rialto Police Department and Fire Department
  • Achieved many employee of the month's awards as a Surveillance Agent

Timeline

Surveillance Operations Supervisor

San manuel tribal gaming commission
10.2023 - Current

Surveillance Agent

San manuel tribal gaming commission
08.2021 - 10.2023

Surveillance Agent

San manuel tribal gaming commission
09.2015 - 08.2021

Lead Cashier

Da 1 Stop
07.2011 - 06.2015

Bachelor’s of Science in Adminstration of Justice, Major in policing -

Devry University

High school diploma -

Eisenhower high school

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Cherry Diaz