Billy Parsons
Customer Service
Jacksonville,FL
Summary
Business owner with a proven track record at Village Printing & Promotional Products, excelling in customer service and relationship building. Achieved consistent revenue growth through strategic planning and innovative solutions, while enhancing operational efficiency. Skilled in negotiation and fostering team collaboration, driving success in a competitive market.
Overview
31
31
years of professional experience
Work History
Business Owner
Village Printing & Promotional Products
07.2013 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
No Degree - Forms Design
General
01-1964
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner - Village Printing & Promotional Products
07.2013 - Current
Certified Forms Consultant - No Degree, Forms Design
St. Johns River Jr. College - , General
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