Billy Phipps
Puyallup,WA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Regional Manager
Fragile Pak Distribution
Kent, WA
08.2020 - Current
- Conducted regular facility visits to ensure compliance with company policies, standards, and regulations.
- Monitor and counseled 11 Independent Service Providers on KPI's to comply with service standards.
- Monitored inventory levels and helped resolve movement statuses to complete orders.
- Monitored performance levels and standards of Home Delivery Specialists to ensure quality deliveries to consignee's
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
Warehouse Lead
Coinstar, LLC.
Kent, WA
05.2019 - 08.2020
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Performed cycle counts to verify physical stock against system-generated data.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
Warehouse Manager
Resers Fine Foods
Kent, WA
07.2014 - 03.2019
- Planned stock quantities according marketplace demands, and sales forecasts
- Implemented new technologies such as RFID scanning systems to improve efficiency.
- Drafted policies related to storage space utilization and distribution operations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
Education
High School diploma -
Naches Valley High School
Naches, WA06.1981
Skills
- Performance Management
- Operational Management
- Order Management
- Staff Supervision
- Document Flow Coordination
- Operations
- Territory Management
Affiliations
- Enjoy family activities
- Consistent amateur golfer
Timeline
Regional Manager
Fragile Pak Distribution
08.2020 - Current
Warehouse Lead
Coinstar, LLC.
05.2019 - 08.2020
Warehouse Manager
Resers Fine Foods
07.2014 - 03.2019
High School diploma -
Naches Valley High School
References
References available upon request.
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