Billy Pratt
Haltom City,TX
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ROC Agent
Spectrum
06.2022 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within company.
- Dispatched maintenance technicians to network outages.
Security Officer
Allied Universal
09.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Machine Operator
American Tire Distributors
11.2020 - 08.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Entry Clerk
Cox Automotive
02.2020 - 11.2020
- Automated repetitive tasks using appropriate software tools, reducing time spent on manual data entry significantly.
- Boosted customer satisfaction by promptly responding to inquiries and resolving issues related to data discrepancies or missing records.
- Maintained up-to-date knowledge of industry best practices, ensuring company remained competitive in its data management processes.
Security Supervisor/Officer
G4S
01.2017 - 01.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Security Officer
Ameritex Guard Services
03.2016 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Guard
Us Security Associates
11.2015 - 04.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Overnight Stocker
Walmart
04.2015 - 11.2015
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Resort Attendant
Boat Club Road Animal Hospital
07.2014 - 04.2015
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Problem Solver
Amazon Fulfillment
09.2013 - 06.2014
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Spearheaded process improvements that led to increased throughput while maintaining a safe working environment for warehouse staff.
- Oversaw daily operations within the warehouse, ensuring timely completion of tasks and optimal resource allocation.
Education
Associate in Art -
Tarrant County College
Hurst, TX04.2024
High school or equivalent -
L.D. Bell High School
Euless, TX05.2010
Skills
- Security
- Stocking
- Word
- Customer Service
- Organizational Skills
- Excel
- Typing
- Management
- English
- Surveillance
- Warehouse experience
- Forklift
- Microsoft Office
- Supervising Experience
- Leadership
- Problem-solving skills
- Positive Attitude
Certification
- Security Guard License, 02/01/18
- First Aid Certification
- CPR Certification
Timeline
ROC Agent
Spectrum
06.2022 - Current
Security Officer
Allied Universal
09.2021 - 06.2022
Machine Operator
American Tire Distributors
11.2020 - 08.2021
Entry Clerk
Cox Automotive
02.2020 - 11.2020
Security Supervisor/Officer
G4S
01.2017 - 01.2020
Security Officer
Ameritex Guard Services
03.2016 - 01.2017
Security Guard
Us Security Associates
11.2015 - 04.2016
Overnight Stocker
Walmart
04.2015 - 11.2015
Resort Attendant
Boat Club Road Animal Hospital
07.2014 - 04.2015
Problem Solver
Amazon Fulfillment
09.2013 - 06.2014
Associate in Art -
Tarrant County College
High school or equivalent -
L.D. Bell High School
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