Billy Ricks
NC
Summary
Well-rounded individual with high levels of drive and determination. Offering excellent communication and customer service skills while working hard. Adept in client rapport-building and team work with an aptitude for leadership. Strong track record of reliability and commitment to professional development . Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Pest Control Lead Technician / Trainer
BugLink Pest Preventative Services
Roanoke Rapids, NC
05.2018 - Current
- Works independently and unsupervised 100 percent of day to service over 200 monthly residential and commercial customers
- Drives company vehicle and plans most efficient daily route to service customer locations
- 100 percent customer satisfaction with many positive social media customer reviews and recommendations
- Increased customer base through customer referrals
- Requested by customers based on positive customer relations and detailed and thorough work habits
- Portrays professional and positive image while maintaining and building excellent customer relations
- Recommends new products and services based on findings of inspection and listening to customer needs
- Proficient with use of computer applications to process various forms of payment and process orders for new goods and services
- Trains and leads new service technicians
- Adequately handles oversized equipment and inventory and maintains inventory in accordance with state law
- Ability and willingness to learn new skills and take on new assignments
- Lead technician and trainer of new employees
Pest Control Service Technician
Terminix Pest Control
Rocky Mount, NC
01.2018 - 05.2019
- Serviced average of 16 customers daily
- Trained for use of Apple iPad to log service calls, access daily routes, and log chemical use
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Completed required treatment documentation while on-site via Apple iPad application
- Adhered to most stringent safety procedures when applying chemicals.
- Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
- Drove company vehicle to customer residences to inspect for pests and make plan of treatment based on customer needs
- Achieved consistent 100% customer satisfaction rate.
- Repaired pest control equipment when needed
- Willingly accepted duties outside of assignment
- Willingly worked overtime when needed
- Maintained required service and maintenance on company vehicle
Education
High School Diploma -
Roanoke Rapids High School
Roanoke Rapids, NCSkills
- Creative Solutions
- Customer Needs Assessments
- Time Management
- Customer Satisfaction
- Critical Thinking
- Active Listening
- Client Relationships
- Safety Protocol
- Customer Retention
- Chemical Mixing
- Basic Repairs
- Pest Management Techniques
- Maintenance Requirements
Timeline
Pest Control Lead Technician / Trainer
BugLink Pest Preventative Services
05.2018 - Current
Pest Control Service Technician
Terminix Pest Control
01.2018 - 05.2019
High School Diploma -
Roanoke Rapids High School
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