Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Billy Robertson

Pontotoc,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Positively interacts with customers and employees alike in a retail environment. Passionate about reaching new levels of satisfaction through excellent customer service. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Quality Inspector

Walmart Inc.
09.2018 - Current
  • Inspect inbound shipments for product accuracy and quality
  • conduct random audits of product in key focus areas.
  • Maintain high level of accuracy in reporting problems or defects quickly.
  • Maintain high standard of workmanship by using data, materials, tools and test equipment.
  • Perform frequent visual inspections to identify compliance issues.
  • Worked with inbound receiving to assist in resolution of compliance issues.

Barber

Self-employed
10.2017 - Current
  • Deliver quality haircuts and styling services for men, women and children.
  • Cultivated reputation for providing excellent customer service through delivering top-quality results to clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answer incoming telephone calls and scheduled appointments for clients.
  • Style hair according to customer preferences.
  • Manage business needs through delivering outstanding customer service
  • Respond to customer requests and concerns promptly.
  • Consult with customers to assess personal style, preferences, and individual needs.
  • Keep detailed records of customer information and services provided to increase return customers.

Utility Operator

Master-Bilt Refrigeration Solutions
07.1997 - 05.2017
  • Developed fixtures, jigs, and tooling to meet production requirements.
  • Collaborated with team members to promptly complete tasks and maintain consistent workflows.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Utilized blueprints, schematics, and diagrams to accurately complete tasks.
  • Operated hoists, cranes and other heavy machinery to transport materials and parts.
  • Monitored inventory, keeping necessary supplies on hand.
  • Followed safety protocols to maintain safe working environment.
  • Completed tasks on time to meet quality and safety standards.

Grocery Associate

Walmart Inc.
10.1994 - 05.1997
  • Labeled, stocked, and inventoried department merchandise.
  • Checked product quality, review sell-by dates, and took appropriate action to remove expired product.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Pleasantly greeted customers with warm smile and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost customer satisfaction.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.

Education

Certificate of Completion - Computer System Configuration And Support

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
11.2023

Practitioner's License - Cosmetology

Foster's Cosmetology College
Ripley, MS
10.2017

Skills

  • Customer Relations
  • Professional Telephone Etiquette
  • Active Listening
  • Outstanding Customer Service
  • Time Management
  • Customer Satisfaction
  • Microsoft Office
  • Typing Proficiency
  • Verbal and Written Communication
  • Email Communication
  • Data Entry
  • Data Driven

Additional Information

As a customer service professional, I desire to use every resource available to deliver a memorable and exceptional customer service experience. I realize that no matter what the task I find myself undertaking, there is always a customer at the other end. Simply put, that could be a telephone interaction with a customer, an exchange of services between work groups, or simply me meeting the needs of my family. No matter the situation, I feel my goal should be to provide them with the very best customer service experience I have to give.

Timeline

Quality Inspector

Walmart Inc.
09.2018 - Current

Barber

Self-employed
10.2017 - Current

Utility Operator

Master-Bilt Refrigeration Solutions
07.1997 - 05.2017

Grocery Associate

Walmart Inc.
10.1994 - 05.1997

Certificate of Completion - Computer System Configuration And Support

Maricopa Community Colleges - Rio Salado Community College

Practitioner's License - Cosmetology

Foster's Cosmetology College

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Billy Robertson