PowerShell
Billy Tuggle
Help Desk Operator
Aurora,CO
Summary
Driven student leveraging studies in Information Technology seeks real-world experience as System Administrator. Offers strong interpersonal and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Help Desk Operator
FAST Enterprises
Aurora, CO
01.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Batch Operator
FAST Enterprises
Aurora, CO
03.2018 - 01.2021
- Generated reports covering details about data, system operation and error monitoring.
- Created and improved Batch Operation standards team-wide.
- Developed software tool that improved team efficiency and reduced human errors significantly when sending reports or escalations to clients.
Team Lead
24-7 Intouch Denver (Nintendo Project)
Aurora, CO
10.2014 - 02.2018
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 10 members while providing exceptional customer service.
- Performed quality control and monitored work performance standards.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT 08.2019 - Current
No Degree - Information Technology
Metropolitan State University Of Denver
Denver, CO 08.2012 - 01.2018
Skills
Customer service expert
Computer skills
Detail-oriented
Verbal and written communication
Self-motivated professional
Desktop support
Application support
Software
C#
Microsoft Active Directory
Windows Administration
Visual Basic
Office 365
Certification
CompTIA Cloud Essentials
Timeline
Help Desk Operator
FAST Enterprises
01.2021 - Current
CompTIA A+ Certification
08-2020
CIW Site Development Associate
02-2020
ITIL Foundation
01-2020
CompTIA Cloud Essentials
12-2019
Bachelor of Science - Information Technology
Western Governors University
08.2019 - Current
Batch Operator
FAST Enterprises
03.2018 - 01.2021
Team Lead
24-7 Intouch Denver (Nintendo Project)
10.2014 - 02.2018
No Degree - Information Technology
Metropolitan State University Of Denver
08.2012 - 01.2018