COURTNEY FAULKNER
New Carlisle,OH
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
4
4
years of professional experience
Work History
Help Desk Operator
Speedway Corporation
06.2024 - Current
- Managed approximately over 100 calls a day
- Create incident tickets for store issues
- Create IDS work ordes for techs to come out to store for issue
- Coordinated after-hours support coverage as needed, ensuring continuous availability of assistance for clientele during peak demand periods or emergencies.
- Proactively sought opportunities for process improvements within the help desk department, leading to enhanced customer experiences overall.
- Developed strong relationships with internal departments to facilitate seamless cross-functional support.
Medical Center Representative
Premier Health
03.2023 - 06.2024
- Greet patients and visitors in professional and friendly manner
- Schedule patient appointments, verify insurance coverage and collect payments
- Update and maintain patient records in EHR systems
- Coordinate with medical staff to ensure smooth patient flow and timely completion of tasks
- Answered phone calls and messages medical facility, scheduling appointments, and handling patient inquiries.
Line Leader
Proctor & Gamble Distribution Center
08.2022 - 03.2023
- Responsible for training of other employees to perform daily tasks
- Documentation of key processes daily to ensure quotas were met
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Monitored product quality to achieve superior quality reputation.
Medical Assistant
Riverview Health Institute
06.2020 - 08.2022
- Performed duties to aid medical professionals in performing their daily procedures such as checking patient vitals, charting, patient card and inventory of supplies used daily
Education
Cosmetology -
Paul Mitchell Academy
Cincinnati, OH01.2023
High School Diploma -
Tecumseh High School
New Carlisle, OH01.2020
Skills
- Empathy and patience
- Training and mentoring
- Ticketing system expertise
- Report creation
- Deficiency documentation
- Multitasking
- Reliability
- Customer service expert
- Adaptability
- Problem-solving aptitude
Timeline
Help Desk Operator
Speedway Corporation
06.2024 - Current
Medical Center Representative
Premier Health
03.2023 - 06.2024
Line Leader
Proctor & Gamble Distribution Center
08.2022 - 03.2023
Medical Assistant
Riverview Health Institute
06.2020 - 08.2022
Cosmetology -
Paul Mitchell Academy
High School Diploma -
Tecumseh High School
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