Billy Villanueva
Abilene,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Store Operations Manager
Tractor Supply 0575
Abilene, TX
04.2023 - Current
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Increased sales by Number% with special displays and promotions.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
Receiver
Tractor Supply Company 0575
Abilene
06.2022 - 04.2023
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Education
Fire Administration - Fire Science
Cisco Junior College
Cisco, TXCriminology - Criminal Justice
Tarleton State University
Stephenville, TXSkills
- Operational Efficiency
- Health and safety compliance
- Recruitment and hiring
- Staff Management
- Inventory Control
- Employee Scheduling
- Store Layout
- Operations Oversight
- Store maintenance
- Merchandise planning
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Store Merchandising
- Team leadership and coaching
- Team motivation
- Retail Inventory Management
- Customer Service Management
- Strategic thinker
- Store displays
- Policies and Procedures
Languages
Spanish
Professional Working
Timeline
Store Operations Manager
Tractor Supply 0575
04.2023 - Current
Receiver
Tractor Supply Company 0575
06.2022 - 04.2023
Fire Administration - Fire Science
Cisco Junior College
Criminology - Criminal Justice
Tarleton State University