Billy Dale Hummel
Loganville,GA
Summary
Goal-driven Service Manager/Advisor offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Personable Service Manager/Advisor driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.
Overview
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Over 10 years of dedication in the automotive field
Work History
Assistant Service Manager
Carey Paul Honda
Snellville, GA
07.2021 - Current
- Currently write & sell service maintaining an ELR of 140 - 155 & averaging 3.2+ hours per RO with imports & 4-5 hrs per domestic.
- Average $70,000 in gross profit writing about 12 tickets a month while performing manager duties.
- Manage overall Sunbit utilization maintaining 90% conversion rate
- Monitor worker skills and training to correctly delegate assignments for maximum performance.
- Assign, schedule, & dispatch work to express & technicians handling 40+ vehicles per day.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Implement process to improve customer satisfaction, retention, & overall productivity, & sales on the service drive.
- Monitor & maintain service drive CSE above region on a monthly basis. As an individual advisor I perform an active delivery on every customer leading CSE every month since 2015.
- The dealership will have recovered my salary within two to three months of my total gross.
Service Advisor
Greenway Kia Franklin
Franklin , TN
02.2021 - 07.2021
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality dramatically increasing hours per RO & ELR for the entire department.
- As an advisor the entire drive thrive as my sales tactics & customer service skills push the team around me to strive for the numbers & satisfaction I provide.
- I have been recruited to 5 dealerships in the southeast with several trying to steal me away from my current dealer only to have my current dealer to meet the offers I was
Education
2 Year Degree - Automotive Technology
11.2014
- Member of National Technical Honor Society Recipient
- All Trimesters - Honor Roll
- Last year of study - Shop Foreman
- Last Trimester Co-Op Course
- Top Ranked: 10%
Skills
- Sales, CSE, & Sunbit Conversion
- Complex Problem Solving
- Staff Training
- Teamwork and Collaboration
- Cost Control
- Problem Resolution
- Work Planning and Prioritization
- Verbal and Written Communication
- Recruitment and Hiring
- Goal Setting
- Performance Evaluations
- Team Leadership
- Hiring and Training
- Performance Tracking and Evaluation
- Managing Operations and Efficiency
- Schedule Coordination
- Customer Service
- Calm Under Pressure
- Process Improvement
- Customer Relationship Management
- Computer Skills
- Employee Coaching and Motivation
- MS Office
- Time Management
Timeline
Assistant Service Manager - Carey Paul Honda
07.2021 - Current
Service Advisor - Greenway Kia Franklin
02.2021 - 07.2021
TCAT-Livingston (TN College of Applied Technology) - 2 Year Degree, Automotive Technology