Billy Edward Huffman Jr.
Dunbar,WV
Summary
Accomplished Store Manager at Go Mart Inc., adept in inventory management and customer relations, significantly enhanced service quality through effective training and mentoring. Leveraged problem-solving skills and safe driving practices as a Van Driver, promoting team safety and customer satisfaction. Excelled in fast-paced environments, demonstrating adaptability and a commitment to excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Van Driver
City Of Dunbar
06.2022 - 07.2024
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Help the seniors with crafts
- cleaned the Senior Center
Store Manager
Go Mart Inc.
05.2016 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Security Officer
Maxam NA
03.2014 - 08.2016
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
No Degree - Political Science
West Virginia State University
Institute, WVHigh School Diploma -
Dunbar High School
Dunbar, WV05.1981
Skills
- Customer Service
- Safe Driving Practices
- Adaptable to Changing Conditions
- Google Maps
- Traffic Laws
- Problem-Solving
- Customer Relations
- Store operations
- Training and mentoring
- Store Opening and Closing
- Inventory Management
- Cash Management
- Store Merchandising
Timeline
Van Driver
City Of Dunbar
06.2022 - 07.2024
Store Manager
Go Mart Inc.
05.2016 - 06.2022
Security Officer
Maxam NA
03.2014 - 08.2016
No Degree - Political Science
West Virginia State University
High School Diploma -
Dunbar High School
Similar Profiles
Jacob MagerJacob Mager
Cleaner at Dunbar&Dunbar Cleaning LlcCleaner at Dunbar&Dunbar Cleaning Llc
Anella WoodstockAnella Woodstock
In-Home Nanny at Avril DunbarIn-Home Nanny at Avril Dunbar
Antoine HarrisAntoine Harris
Instructional Assistant at Paul Laurence Dunbar Middle School For InnovationInstructional Assistant at Paul Laurence Dunbar Middle School For Innovation