Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

TASHEEMA SCOTT

Joliet,IL

Summary

Compassionate professional with extensive experience in personal care and service. Recognized for high productivity and efficient task completion, ensuring client satisfaction and well-being. Proficient in empathetic communication, time management, and adaptive problem-solving. Highly motivated with a strong work ethic and exceptional interpersonal skills, capable of mastering new challenges quickly and working effectively without supervision.

Work History

Van Driver

First Student
10.2025 - Current
  • Transport children and other passengers to and from school.
  • Obey all traffic laws.
  • Ensure the safety of all students.
  • Perform inspections of the bus before and after each route.
  • Assist students with getting on and off the bus as needed.

Personal Assistant

State of Illinois
02.2019 - 09.2025
  • Provides assistance with household tasks, personal care and, with permission of a doctor, certain health care procedures.
  • Performed calendar management and scheduling of appointments for the patient.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Customer Service Representative

Xerox
03.2013 - 09.2017
  • Performed customer service surveys
  • Provided policy and service information
  • Answered general questions
  • Assisted customers with a warm and professional attitude
  • Handled online orders and credit card transactions
  • Performed data entry for orders, customer information and shipments
  • Answered calls from customers
  • Resolved customer information and complaints.

Customer Service Representative

Protocol
02.2007 - 12.2012
  • Recorded details of calls, dispatches and messages
  • Questioned callers to determine their locations and the nature of their problems in order to determine type of response needed
  • Trained and managed and achieved significant improvements in their productivity
  • Relayed information and messages to and from emergency sites, to law enforcement agencies and to all other individuals and groups requiring notification
  • Determined response requirements and relative priorities of situations and dispatched units in accordance with established procedures
  • Received and recorded requests for emergency road service from automobile club members
  • Reviewed delinquent account records to determine which customers were contacted for collection of overdue accounts
  • Take inbound calls

Picker/Packer Temp

LTD Commodities
01.2007 - 02.2007
  • Examined and inspected containers, materials and products in order to ensure that packing specifications were met
  • Removed completed and defective products and materials, placing them on moving equipment such as conveyors and in specified areas such as loading docks
  • Loaded materials and products into package processing equipment.

Hostess/Certified Trainer

Red Robin
10.2005 - 11.2006
  • Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons
  • Scheduled dining reservations and arranged parties and special services for diners
  • Greeted guests, escorted them to tables and provided menus
  • Trained and managed co-workers and achieved significant improvements in their productivity
  • Inspected dining room serving stations for neatness and cleanliness
  • Trained new host/hostess in required duties for the position
  • Trained dining room employees.

Massage Therapist Assistant/ Event Staff

Back To Basics
04.2006 - 09.2006
  • Administered active and passive manual therapeutic exercises, therapeutic massage, and heat, light, sound, water, and electrical modality treatments, such as ultrasound
  • Arranged treatment supplies to keep them in order
  • Observed patients during treatment to compile and evaluate data on patients' responses and progress, and reported to physical therapist.

Cashier/Shift Manager Trainee

Culver's
10.2004 - 09.2005
  • Received cash, checks and completed credit-card transactions from customers and employees
  • Counted money to verify amounts and issued receipts for funds received
  • Compared totals on cash register with amount of currency in register to verify balances
  • Trained new employees in required duties for their position
  • Assisted workers engaged in preparing foods for the restaurant
  • Dipped food items in crumbs, flour and batter to bread them.

Plainfield Mail Carrier

United States Postal Service
08.2004 - 10.2004
  • Sorted mail for delivery and delivered mail on established route
  • Inserted mail into slots of mail rack to sort for delivery
  • Delivered mail to residences and business establishments along route
  • Entered changes of address in route book and re-addressed mail to be forwarded
  • Picked up outgoing mail, sold stamps and issued money orders
  • Delivered mail over route by motor vehicle.

Machine Operator

Machine Operator Temp Pollman
06.2004 - 07.2004
  • Made sure parts were done correctly.
  • Inspecting finished products for quality.
  • Troubleshooting malfunctions.

Education

Science (AS) (Associate) -

Southern New Hampshire University
Manchester, NH
05-2022

Business Administration - undefined

College of Dupage
Naperville, IL
07-2004

High school diploma or GED - undefined

Plainfield High School
Plainfield, IL
01-2001

Skills

Time management

Senior care

Cleaning

Home care

Customer service

Customer support

Phone etiquette

Multitasking

Strong Work Ethic

Customer Service

Assisted living

Microsoft Word

Writing skills

Organizational skills

Meal preparation

Typing

Computer skills

Older adults

Computer networking

Google Docs

Communication skills

Patient care

Windows

Microsoft Outlook

English

10 key typing

Additional Information

Authorized to work in the US for any employer

Timeline

Van Driver

First Student
10.2025 - Current

Personal Assistant

State of Illinois
02.2019 - 09.2025

Customer Service Representative

Xerox
03.2013 - 09.2017

Customer Service Representative

Protocol
02.2007 - 12.2012

Picker/Packer Temp

LTD Commodities
01.2007 - 02.2007

Massage Therapist Assistant/ Event Staff

Back To Basics
04.2006 - 09.2006

Hostess/Certified Trainer

Red Robin
10.2005 - 11.2006

Cashier/Shift Manager Trainee

Culver's
10.2004 - 09.2005

Plainfield Mail Carrier

United States Postal Service
08.2004 - 10.2004

Machine Operator

Machine Operator Temp Pollman
06.2004 - 07.2004

High school diploma or GED - undefined

Plainfield High School

Business Administration - undefined

College of Dupage

Science (AS) (Associate) -

Southern New Hampshire University

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TASHEEMA SCOTT