Billy R. Fillmore, Jr.
Lakeland,FL
Summary
Dynamic sales professional with a proven track record in pet insurance sales, specializing in helping pet owners protect their animals’ health and well-being. Skilled in empathetic customer service and building lasting client relationships, especially within a shelter environment. Passionate about advocating for animals and supporting pet owners in making informed choices, combining a deep understanding of both sales strategies and animal welfare.
Overview
19
19
years of professional experience
Work History
Licensed Pet Advisor
Fetch Pet Insurance
Tampa , FL
02.2023 - Current
- Conducted thorough consultations with pet owners to understand their specific requirements and concerns.
- Utilized in-depth knowledge of various pet insurance policies to recommend customized coverage solutions, providing comprehensive protection for clients' beloved pets.
- Translated complex insurance terms into accessible language, empowering clients to make informed decisions about their pet's healthcare.
- Consistently exceeded sales targets through proactive outreach, lead generation, and conversion strategies.
- Leveraged a consultative sales approach to showcase the value of pet insurance, fostering a high conversion rate among potential clients.
Ship Lead
Bio-Reference Laboratories Inc
Elmwood Park, NJ
11.2021 - 08.2022
- Supervised or instructed new technicians on laboratory protocols.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Oversaw client flow through COVID-19 collection station.
- Cleaned and calibrated laboratory equipment.
- Maintained and tested sterility of medical equipment.
- Combined reagents with samples following standardized experimental processes.
Coffee Barista
Starbucks
Washington, DC
05.2015 - 03.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Resale Manager
Inova Health Systems
Annandale, VA
04.2017 - 12.2020
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Store Manager
Savers
Owings Mills, MD
10.2016 - 04.2017
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Production Manager
Savers/Unique Thrift
Silver Spring, MD
02.2015 - 10.2016
- Directed cost reduction and process improvements to boost workflows and productivity.
- Coached and mentored employees to develop and enhance career skills.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Managed materials to meet production goals and specific customer demands.
Retail Sales Manager
Savers/Unique Thrift
Silver Spring , MD
05.2011 - 02.2015
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
Assistant Operations Supervisor
Savers
Meriden, CT
07.2010 - 05.2011
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Evaluated and reported on department metrics to upper management.
Sales Clerk
Savers
Newington, CT
01.2010 - 07.2010
- Put new merchandise on shelves and racks in attractive arrangements.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Swing Team Representative
The Hartford - AARP Division
Southington, CT
01.2007 - 12.2009
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Exceeded company sales goals for new policies.
- Responded to inquiries and explained product features and service advantages to potential customers.
Insurance Sales Agent
The Hartford - AARP Division
Southington, CT
01.2006 - 01.2007
- Leveraged industry trends to shape solutions and approaches.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Education
Some College (No Degree) - Business Management
Albertus Magnus College
New Haven, ConnecticutSkills
- Critical Thinking
- Time Management
- Customer Engagement
- Store Operations Oversight
- Team Building and Leadership
- Payroll Management
- Store Opening and Closing Procedures
- Financial Statement Review
- Budget Control
- Problem Anticipation and Resolution
Timeline
Licensed Pet Advisor
Fetch Pet Insurance
02.2023 - Current
Ship Lead
Bio-Reference Laboratories Inc
11.2021 - 08.2022
Resale Manager
Inova Health Systems
04.2017 - 12.2020
Store Manager
Savers
10.2016 - 04.2017
Coffee Barista
Starbucks
05.2015 - 03.2021
Production Manager
Savers/Unique Thrift
02.2015 - 10.2016
Retail Sales Manager
Savers/Unique Thrift
05.2011 - 02.2015
Assistant Operations Supervisor
Savers
07.2010 - 05.2011
Sales Clerk
Savers
01.2010 - 07.2010
Swing Team Representative
The Hartford - AARP Division
01.2007 - 12.2009
Insurance Sales Agent
The Hartford - AARP Division
01.2006 - 01.2007
Some College (No Degree) - Business Management
Albertus Magnus College
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