Billy R, (Reggie) Jones

Asssisted with issues associated with Flooring installation, sales errors via phone and also in customer facing situations.

Assisted claims creation and necessary followup.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Performed additional assigned tasks.

• Collaborated with team members to ensure timely product deliveries and installations.
• Educated customers on flooring options, care techniques, and maintenance practices.
• Engaged in ongoing training to enhance product knowledge and customer service skills.
• Conducted regular follow-ups with clients after product installations to ensure satisfaction and address any concerns or issues that arose during the process.
• Maximized individual performance by accepting direction, coaching and feedback.
• Assisted colleagues during peak times or staff shortages as needed to ensure seamless customer service experiences across all departments.
• Resolved customer complaints and issues effectively, resulting in repeat business and positive word-of-mouth referrals.
• Worked closely with management to identify areas needing improvement within the department''s processes or procedures as part of continual growth efforts within the company structure.
• Managed multiple projects simultaneously by utilizing effective time management strategies and prioritizing tasks based on urgency or complexity.
• Provided exceptional service by promptly addressing customer inquiries through phone calls, emails, and in-person consultations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Supervised daily operations, ensuring adherence to company standards and policies.
• Trained and mentored staff to enhance performance and improve customer service.
• Implemented inventory management systems, optimizing stock levels and reducing waste.
• Analyzed sales data to identify trends, driving strategic decision-making for promotions.
• Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
• Conducted regular team meetings to communicate goals, updates, and best practices effectively.
• Collaborated with upper management on strategic initiatives to enhance store performance.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.