Bily Saint Cyr
Sr.Manager-
North Port,FL
Summary
Proactive Store Lead with extensive experience in optimizing store operations and driving sales growth. Skilled in visual merchandising, inventory management, and staff training, ensuring high audit scores and customer satisfaction. Bringing a strong track record in strategic planning, problem-solving, and effective team leadership.
Experienced with store management and team leadership. Utilizes effective communication to drive sales and improve store performance. Track record of maintaining inventory accuracy and enhancing customer satisfaction.
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Store Lead
Wal-Mart Supercenter
07.2023 - Current
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
Store Manager
Walmart
08.2013 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
MBA - Business Administration
Purdue University Global
Indianapolis, IN04-2024
Bachelor of Science - Accounting
Hodges University
Naples, FL11-2003
Skills
- Store operations
- Budgeting and financial management
- Compliance management
- Process optimization
- Problem-solving abilities
- Multitasking
- Supplier negotiation
- Effectively leading in a high-stakes work environment
- Quality assurance
- Adaptability
- Problem-solving aptitude
Certification
- Food Handler's Card – Various State-Specific Health Departments.
- Certified Retail Manager (CRM) - American Management Association.
- Project Manager
- Six Sigma Black Belt Certification (SSBB) - American Society for Quality.
- Microsoft Office Specialist (MOS) Certification
Languages
Spanish
Professional Working
Timeline
Store Lead
Wal-Mart Supercenter
07.2023 - Current
Store Manager
Walmart
08.2013 - 04.2016
- Food Handler's Card – Various State-Specific Health Departments.
- Certified Retail Manager (CRM) - American Management Association.
MBA - Business Administration
Purdue University Global
Bachelor of Science - Accounting
Hodges University
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