Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Volunteer work
References
Timeline
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Bily Saint Cyr

Bily Saint Cyr

North Port,FL

Summary

Dynamic Director of Operations with a proven track record at Walmart, excelling in strategic implementation and organizational development. With over two and a half decades of leadership within the Wal-Mart organization. Achieved a 5% sales comp growth year-over-year, while enhancing employee retention by 30%. Skilled in cross-functional team management and cost analysis, driving operational efficiency and fostering a high-performance culture.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Store Manager-Co Mgr

Walmart
Cape Coral, Florida
07.2023 - 08.2025
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality. Customer experience grew by 0.5% from the prior quarter.
  • Developed strategic partnerships to enhance market presence and drive revenue growth. High focus on the key Hispanic product assortment, 50% purchase over the prior quarter
  • Led cross-functional teams to identify and pursue new business opportunities.
  • Increased company profits through performance optimization strategies and efficiency improvements. Sales growth in the omni-channel space increased by 50% year-over-year.
  • Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce. Reducing turnover by 30%.
  • Identified opportunities to improve business process flows and productivity. Increased UPLH by 35% year over year.
  • Multi-unit operations led the market scope to improve customer digital experience, with an NPS of 65, up from 42.
  • Managing a $170,000,000 revenue facility.
  • Managing 400 personnel.
  • Leading 12 salaried managers, operating revenue of $170,000,000, operation.

Operations Manager

Wal-mart
Sarasota, Florida
05.2016 - 07.2023
  • Supervised operations staff, and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. Increased sales by performance total store by 5% year-over-year.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Reducing inventory flow by 15% year over year.
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement. Improvement in talent retention by 80%.

Store Manager

Walmart
Tampa, Florida
07.2013 - 05.2016
  • Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees. KPI improvement in CFF by 200 basis points.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Improvement in customer experience by 0.79% year over year.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and growth opportunities. Succession planning strategies help support a 90% retention rate among salaried leadership.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Reducing shrinkage by 0.05% in the prior year.
  • Optimized labor scheduling according to store needs, while adhering to budget constraints, maximizing productivity, and not compromising service quality.

Co-Manager

Walmart
Punta Gorda, Florida
09.2009 - 08.2013
  • Supervised daily store operations and maintained high standards of customer service.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited new staff members through job postings, interviews, and references checks.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
  • Developed store policies to ensure compliance with company standards.

Education

MBA - Business Administration And Management

Purdue University
West Lafayette, IN
05-2024

Bachelor of Arts - Business Administration And Management

Hodges University
Naples, FL
07-2003

Skills

  • Strategic implementation
  • Change management
  • Cross-functional team management
  • Budgeting and cost control
  • Cost analysis and savings
  • Data management
  • Recruitment and hiring
  • Risk management
  • Cost reduction
  • Data visualization
  • Tableau software
  • MS Excel
  • Power BI
  • Workforce planning
  • Adaptability and flexibility
  • Revenue generation

Certification

  • Serve safe certification

Languages

Spanish
Limited
French
Limited

Accomplishments

  • Store of the quarter for transportation 2015
  • 1-year accident-free facility
  • Store of the year for highest digital growth with $25,000,000 in revenue in 2024

Volunteer work

Habitat For Humanity-

  • Represented the organization positively and professionally while providing necessary resources and coordinating with human resources to drive volunteer hours to build local homes.

Feeding America-

  • Coordinated food drives for improved local food bank stock levels.

Children's Miracle Network-

  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

March of Dimes-

  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.

References

References available upon request.

Timeline

Store Manager-Co Mgr

Walmart
07.2023 - 08.2025

Operations Manager

Wal-mart
05.2016 - 07.2023

Store Manager

Walmart
07.2013 - 05.2016

Co-Manager

Walmart
09.2009 - 08.2013

MBA - Business Administration And Management

Purdue University

Bachelor of Arts - Business Administration And Management

Hodges University

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