Bimal GC
Monroe,NC
Summary
Dynamic delivery driver with a clean driving record and a positive attitude, recognized for optimizing routes at Uber Eats. Proven problem-solver with strong customer service skills, achieving timely deliveries and enhancing customer satisfaction. Committed to teamwork and maintaining vehicle readiness, contributing to a safe and efficient delivery environment.
Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
Uber Eats,DoorDash,spark,instagram,GitHub.
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated efficiently through urban environments, optimizing delivery routes for timely service.
- Communicated effectively with customers to confirm order details and address inquiries.
- Maintained vehicle cleanliness and operational readiness, adhering to company standards.
- Utilized GPS and mobile applications to track deliveries and manage schedules effectively.
- Collaborated with restaurant partners to ensure accurate order fulfillment and quality control.
- Monitored delivery performance metrics, identifying areas for improvement in service speed and customer feedback.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Enhanced team knowledge by sharing best practices for navigation and time management.
Shift Manager
Walgreens
Monroe, NC
02.2024 - 11.2025
- Supervised daily operations ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Managed inventory levels, minimizing stock shortages and overages through effective monitoring.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Conducted performance evaluations, providing constructive feedback to improve team effectiveness.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Promoted business' development by building and maintaining relationships with new clients.
Inventory Specialist
Walgreens
Manassas, VA
10.2022 - 02.2024
- Managed inventory levels to ensure product availability and minimize stockouts.
- Conducted regular audits to verify accuracy of inventory records and maintain compliance.
- Collaborated with team members to improve inventory management processes and enhance efficiency.
- Utilized inventory management software to track stock movements and generate reports.
- Developed strategies for optimizing storage space and improving warehouse organization.
- Monitored expiration dates and implemented rotation systems to reduce waste effectively.
- Resolved discrepancies between physical counts and system records through detailed investigations.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Customer Service Associate
Walgreens
Manassas, VA
05.2018 - 10.2022
- Facilitated customer support by addressing product inquiries and providing tailored recommendations.
- Executed customer transaction processing with precision using point-of-sale systems.
- Addressed customer complaints swiftly to enhance satisfaction and foster loyalty.
- Oversaw store presentation by organizing merchandise and restocking shelves efficiently.
- Facilitated collaboration among team members to enhance service delivery and optimize workflow efficiency.
- Oversaw inventory levels to ensure optimal stock management practices.
- Facilitated daily interactions with high volumes of customers, ensuring a positive experience and commitment to customer satisfaction.
- Facilitated active listening to address customer concerns and escalated significant issues to supervisor.
- Oversaw high call volume operations, demonstrating exceptional time management skills to reduce customer wait times.
- Cultivated a positive team environment to enhance staff retention rates.
- Oversaw resolution of multiple customer queries simultaneously, ensuring timely and accurate responses.
- Oversaw meticulous documentation of customer interactions to ensure accountability and effective follow-up.
- Enhanced team productivity through strategic communication and task coordination.
- Cultivated customer loyalty through empathetic and efficient issue resolution.
- Designed and implemented a comprehensive FAQ section on company website to enhance user experience.
- Delivered exceptional customer service by addressing inquiries, guiding product selection, and managing order processing.
Education
Sociology -
Tribhuwan University
Kathmandu Nepal 2014
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Safe driving
Problem-solving
Loading and unloading
Time management skills
Clean driving record
GPS and route planning
Heavy lifting
Order picking and processing
Vehicle cleaning and maintenance
Stocking and inventory
Shipping and packaging
Cargo handling
Heavy hauling
Product promotion
Clear communication
Customer interaction
Package scanning
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Shift Manager
Walgreens
02.2024 - 11.2025
Inventory Specialist
Walgreens
10.2022 - 02.2024
Customer Service Associate
Walgreens
05.2018 - 10.2022
Delivery Driver
Uber Eats,DoorDash,spark,instagram,GitHub.
Sociology -
Tribhuwan University