Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
Manager
Bimbo Mariano

Bimbo Mariano

Technical Program Management
St Louis,MO

Summary

I am a passionate and driven technology leader with a penchant for advocating customer-centricity in all the projects that I lead. I am a high-energy professional that loves to take on new challenges and has a proven track record of leading transformative initiatives where I am able to fully-utilize my skills to help organizations optimize business and operational processes to help meet their strategic objectives and goals.

Overview

4
4
Certifications
6
6
years of post-secondary education
16
16
years of professional experience

Work History

Lead Technical Program Manager

Mastercard
St Louis, MO
09.2017 - Current
  • Planed and managed a group of related technology projects or activities in a coordinated way from inception through successful delivery.
  • Partnered with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings.
  • Implemented Scaled Agile Framework amongst the teams I handled.

Service Director

Mastercard
Manila, Philippines
01.2016 - 09.2017
  • Standardize and manage all contact center operations globally including vendor management, agent performance and service delivery to support business/product goals
  • Governance structure for all internal and external contact center operations to strengthen and optimize performance globally
  • Leverage the scale of MasterCard and strengthen and optimize vendor relationships across business lines by region and globally

Head of Quality and PMO

Bosch Service Solutions
Manila, Philippines
06.2013 - 01.2016
  • Overall responsibility for planning, executing, tracking and managing cost, schedule, and scope for all projects in the portfolio.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Lead and managed Six Sigma project portfolios in order to accomplish measurable business process improvements.

Operations Manager

Convergys Corporation
Manila, Philippines
04.2008 - 05.2013
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
  • Acts as the Program’s Continuous Improvement lead for a major client metric – Resolution Rate. Analyzes misses and opportunities and collaborates with key point persons within the program to come up with initiatives that would aid in improving performance in the aforementioned KPI.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.

Operations Supervisor

ETelecare Global Solutions
Manila, Philippines
03.2007 - 04.2008
  • Responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment.

Operations Supervisor

Teletech Holdings
Manila, Philippines
06.2005 - 03.2007
  • Responsible for supporting; coaching; developing and supervising a group of employees in a Service Center/Operations environment.

Education

Bachelor of Science - Forestry (Major in Forest Biotechnology)

University Of The Philippines
Laguna, Philippines
06.1999 - 04.2005

Skills

    Lean/Six Sigma

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Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
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Certification

Certified SAFE Program Consultant, Scaled Agile Framework

Quote

Price is what you pay. Value is what you get.
Warren Buffett

Timeline

Certified SAFE Program Consultant, Scaled Agile Framework

08-2020

Lead Technical Program Manager

Mastercard
09.2017 - Current

Service Director

Mastercard
01.2016 - 09.2017

Certified CX Expert, COPC

08-2015

Certified ISO 9001 (QMS) Lead Auditor, IRCA

04-2014

Head of Quality and PMO

Bosch Service Solutions
06.2013 - 01.2016

Certified Six Sigma Blackbelt, Ateneo Graduate School of Business

11-2012

Operations Manager

Convergys Corporation
04.2008 - 05.2013

Operations Supervisor

ETelecare Global Solutions
03.2007 - 04.2008

Operations Supervisor

Teletech Holdings
06.2005 - 03.2007

Bachelor of Science - Forestry (Major in Forest Biotechnology)

University Of The Philippines
06.1999 - 04.2005

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Bimbo MarianoTechnical Program Management