Providing Excellent customer service by promptly and courteously answering phone calls, addressing customer inquiries and directing them to the proper person which helped the company run efficiently
50+ timesheets entered daily in a complex computer system to help company stay on track with payroll and ensure home health aides were compensated properly and in a timely fashion
Created reports and other types of documentation , which contained sensitive and confidential information which in turn maintained company integrity
Dispatching Agent
UNC Car and Limo Service
New York, NY
08.2012 - 12.2019
Multi-task, gather and disseminate information clearly, accurately and rapidly
Evaluated and adjusted over 30+ routes based on daily needs, available workers, traffic hazards and weather conditions
Kept detailed track of 150 field agents, and all in-progress and completed calls
Employee of the month 3+ times a year over the duration of my time as a dispatcher
Education
COOP (COOP.CX)
08.2022 - Current
Kepler Academy
New York, NY
09.2022 - 11.2022
Bachelor of Arts - International Studies, International Relations
The City College of New York, City University of New York
08.2016 - 12.2018
Associate of Arts degree - Communications
Borough of Manhattan Community College
08.2014 - 05.2016
Skills
Problem solving, Critical thinking, Time management Telecommunication
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Additional Information
Honors and Awards
, Dean’s list
Phi Theta Kappa selection to the Honor Society of Success and Leadership
Scholarship
Certification
Google Analytics Individual Qualifications
Timeline
Google Ads Display Certification
11-2022
Google Analytics Individual Qualifications
10-2022
Google Ads Search Certification
10-2022
Kepler Academy
09.2022 - 11.2022
COOP (COOP.CX)
08.2022 - Current
Clerical Assistant
Partners In Care Inc.
01.2020 - 04.2020
Bachelor of Arts - International Studies, International Relations
The City College of New York, City University of New York