Ashley Woodburn
Rosedale,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Mandevile Holdings LLC
12.2017 - 08.2019
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Prepared meeting materials and maintained accurate minutes, ensuring seamless communication among attendees.
- Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medical Receptionist
ATM FOOT CARE P.L.L.C
04.2020 - Current
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized paperwork such as charts and reports for office and patient needs.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical insurance claims and payments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Part Time Cashier
Burlington Coat Factory
09.2019 - 08.2022
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Degree - Biology
Medgar Evers College
Brooklyn, NYPhlebotomy Course -
Austin Medical Assistant Training
Forest Hill, NY08.2021
Diploma, Education Law Program - Law (Pre-Law)
Benjamin N.Cardozo HighSchool
Bayside, NY06.2019
Skills
- Excellent Communication
- Analytical Skills
- Interpersonal Skills
- Critical Thinking
- Written Communication
- Medical Transcription
- Time management abilities
- Staff Leadership
- Self Motivation
- Time Management
- Clerical Support
- Flexible Schedule
- Telephone Etiquette
- Multitasking Abilities
- Active Listening
- Customer Service
- Organizational Skills
- Computer Proficiency
- Problem-Solving
Employment Objective
To work as an employee at your organization, and further my work experience that can be beneficial for my future.
Personal Qualifications
- Leadership
- Good organization skills
- Reliable
- Good at communicating and listening
- Great at time management
Certification
- Certified Phlebotomy Technician, Austin Medical Assistant Training -August 2021
Timeline
Medical Receptionist
ATM FOOT CARE P.L.L.C
04.2020 - Current
Part Time Cashier
Burlington Coat Factory
09.2019 - 08.2022
Clerical Assistant
Mandevile Holdings LLC
12.2017 - 08.2019
Bachelor Degree - Biology
Medgar Evers College
Phlebotomy Course -
Austin Medical Assistant Training
Diploma, Education Law Program - Law (Pre-Law)
Benjamin N.Cardozo HighSchool
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