Binta Watson
Memphis
Summary
Detail-oriented healthcare customer service representative with expertise in insurance verification and conflict resolution. Committed to enhancing client satisfaction through effective communication and thorough documentation.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Acumen Fiscal Agent
Dallas
08.2023 - 08.2025
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Documented interactions with clients to maintain accurate records.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Quality Control Technician
DHL Supply Chain
Memphis
05.2022 - 2023
- Conducted quality inspections on incoming and outgoing shipments.
- Identified product defects and initiated corrective actions.
- Collaborated with team members to improve inspection processes.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12-2025
High School Diploma -
Excel Center
Memphis, TN11-2023
Skills
- Customer service and support
- Quality assurance
- Insurance verification
- Data management
- Problem solving
- Team collaboration
Timeline
Healthcare Customer Service Representative
Acumen Fiscal Agent
08.2023 - 08.2025
Quality Control Technician
DHL Supply Chain
05.2022 - 2023
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
Excel Center