Summary
Overview
Work History
Skills
Accomplishments
Education
OfficeManager

Binumon Thomas

Pearland,TX

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

18
18
years of professional experience
17
17
years of post-secondary education

Work History

Manager - Key Holder

Visions Electronics
Edmonton, Alberta
01.2021 - 07.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Manager (Cellular)

Visions Electronics
Edmonton, Alberta
04.2013 - 01.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with industry regulations and company policies.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Accounts Manager

Visions Business Solutions
Edmonton, Alberta
06.2011 - 04.2013
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.

Supervisor / Department Head

Visions Electronics
Edmonton, Alberta
06.2008 - 06.2011
  • Created new strategies for improving customer service standards within the organization.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Implemented new operational procedures, increasing efficiency.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.

Retail Sales Specialist

Visions Electronics
Edmonton, Alberta
06.2006 - 06.2008
  • Implemented store policies regarding returns, exchanges, warranties and security procedures.
  • Greeted customers, answered questions and provided assistance with purchasing decisions.
  • Monitored sales performance against targets set by management team.
  • Handled customer complaints in a professional manner, responding quickly to resolve issues.
  • Developed strong relationships with customers through excellent customer service skills.

Skills

  • Workforce Management
  • Staff Development
  • Policy Implementation
  • Business Development
  • Operations Management
  • Contract Management

Accomplishments

* Winner of President's Club Awards for 13 years

Education

Diploma in Computer Hardware

SMG Computers Private Limited
01.1993 - 01.1995

P.G. Diploma in Computer Application

National Informatics Computer Education (NICE)
07.1990 - 04.1991

Board of Intermediate Education

Govt Junior College
03.1988 - 04.1990

Secondary School Certificate

Board of Secondary School Certificate
06.1975 - 04.1987

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Binumon Thomas