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Lisa Pellerin
Abbeville,LA
Work Preference
Summary
Dynamic retail manager with a proven track record at Cato, enhancing operational efficiency and driving sales through strategic planning and team leadership. Expert in inventory management and customer relationship management, I foster high-performing teams and implement innovative solutions that elevate customer satisfaction and boost store performance.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Manger Key Holder
Cato
Lafayette, LA
11.2025 - 06.2026
- Led cross-functional teams to drive operational efficiency and enhance productivity across retail locations.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff, promoting best practices in customer service and sales techniques.
- Streamlined workflow processes, resulting in improved team collaboration and task completion rates.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Facilitated regular performance reviews, providing actionable feedback to team members for continuous improvement.
- Established key performance indicators (KPIs) to measure success and drive accountability among staff members.
- Collaborated with upper management on long-term strategic planning initiatives to align company goals with market demands.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Oversaw inventory management, optimizing stock levels and reducing shrinkage.
- Streamlined checkout processes, improving transaction efficiency for customers.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Resolved customer inquiries and issues swiftly, fostering positive shopping experiences.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Visual Manager/Visual Supervisor\Visual Merchandis
Kohls Department Store
Lafayette, LA
09.2010 - 09.2023
- Led visual merchandising strategies to enhance product presentation and optimize customer engagement.
- Developed and implemented seasonal display concepts, aligning with corporate branding initiatives.
- Trained and mentored team members on visual standards and best practices for effective displays.
- Collaborated with cross-functional teams to design promotional layouts that drive sales performance.
- Analyzed market trends to inform visual strategies, ensuring alignment with customer preferences.
- Managed inventory of visual merchandise materials, maintaining organization and efficiency in the workspace.
- Executed regular assessments of visual displays for compliance with company guidelines and aesthetic standards.
- Spearheaded initiatives to improve store layout, enhancing customer flow and shopping experience.
- Increased visual impact and sales [Number]% through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Assisted in planning and executing seasonal promotions to maximize revenue opportunities during peak periods.
- Created instructional kits, campaign storyboards and merchandising plan-o-grams using [Software].
- Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
- Analyzed sales data to identify trends and make informed decisions on product placement and display strategies.
- Improved store aesthetics by overseeing updates such as paint color selections, lighting installation, or fixture changes.
- Designed appealing merchandise displays to attract customers to store, increasing foot traffic [Number]%.
- Utilized [Software] to create company floor plans, maintaining consistent visual standards.
- Coordinated with merchandising department to support release and product allocation dates.
- Kept abreast of industry trends through research and participation in relevant trade shows or conferences, applying learnings from these events within the store''s visual merchandising strategies.
- Reduced excess inventory by strategically incorporating slow-moving items into attractive displays that encouraged purchase decisions.
- Successfully met or exceeded company KPIs related to visual merchandising, contributing to overall business growth and performance.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
- Collaborated with the sales team to optimize product placement, resulting in increased sales.
- Conducted regular inventory audits, effectively streamlining merchandise management processes.
- Conducted weekly walkthroughs with store leadership teams to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
- Implemented creative solutions to address space limitations while maintaining an impactful visual presence.
- Coordinated with vendors for timely delivery of products, ensuring efficient stock replenishment processes.
- Monitored competitor activities, adapting visual merchandising strategies as needed to maintain a competitive edge within the market.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led visual merchandising initiatives to enhance store presentation and customer engagement.
- Developed and executed seasonal floor sets in alignment with brand guidelines.
- Trained and mentored team members on visual standards and display techniques.
- Collaborated with management to optimize product placement for increased sales performance.
- Analyzed market trends to inform visual strategies and maintain competitive advantage.
- Conducted regular competitor analysis to stay up-to-date on industry trends and ensure store displays remained cutting-edge and relevant.
- Increased customer satisfaction through clear signage placement that facilitated easy navigation throughout the store.
- Conducted regular walk-throughs of the sales floor to monitor consistency of visual standards and make necessary adjustments as needed.
- Utilized advanced digital design tools to create detailed mock-ups of proposed visual layouts, enabling efficient communication of ideas within the team and streamlined approval processes.
- Implemented successful promotional campaigns that showcased featured products, driving additional revenue for the store.
- Streamlined merchandise turnover process, reducing downtime between seasonal changes and ensuring timely product presentation to customers.
- Developed eye-catching window displays that captured consumer attention and encouraged foot traffic into the store.
- Established and maintained strong relationships with vendors to source high-quality visual display materials, optimizing budget allocation while elevating overall aesthetic appeal.
- Collaborated with store management to develop visually appealing sales floor layouts, resulting in increased customer engagement and sales.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Organized store merchandise racks by size, style, and color.
- Developed merchandising strategy to efficiently move overstock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Developed themes, props and lighting for merchandise displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Investigated current trends and innovative techniques to create unique displays.
- Utilized paper, fabric and props to create displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Analyzed customer feedback and shopper trends to inform display designs.
- Presented store update suggestions and layouts to management and stakeholders.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Used props and lighting to enhance appearance and visibility of displays.
Manger
Sallys Beauty Supply
Lafayette, LA
01.2000 - 08.2010
- Fostered a positive work environment by mentoring employees and encouraging professional development initiatives.
- Established strong vendor relationships to ensure timely delivery of products and negotiate favorable terms.
- Streamlined operational workflows, improving efficiency in daily store operations and reducing overhead costs.
- Implemented visual merchandising standards to elevate store presentation and drive customer interest.
- Analyzed sales data to identify trends, optimizing inventory levels and enhancing stock replenishment processes.
- Developed training programs for staff to enhance product knowledge and improve customer service skills.
- Led team in achieving sales targets through effective merchandise management and customer engagement strategies.
- Conducted regular performance evaluations, providing actionable feedback to enhance team productivity and morale.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Bachelor of Arts - Marketing Management,Sales Management
University of Louisiana At Lafayette
Lafayette, LA05.2000
Bachelor of Science - Business Management
University of Lafayette Louisana
Lafayette, AL05.2000
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Project management
Cross-functional teamwork
Project planning
Customer relationship management (CRM)
Performance management
Staff development
Sales management
Workforce management
Marketing
Key performance indicators
Lead generation
Salesforce management
Coaching and mentoring
Multitasking
Attention to detail
Positive attitude
Adaptability and flexibility
Problem resolution
Problem-solving
Multitasking Abilities
Excellent communication
Organizational skills
Team development
Customer relationship management
Employee coaching and mentoring
Scheduling and coordinating
Good judgment
Process improvement
Employee development
Problem-solving aptitude
Managing operations and efficiency
Work Planning and Prioritization
Teamwork and collaboration
Cross-functional team management
Innovation management
Staff management
Safety procedures
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of expertise] License - [Timeframe]
Great Customer Service Skills ,With A great smile
Making sure customers are our first Priority,Giving our customers a Great experince.
Timeline
Manger Key Holder
Cato
11.2025 - 06.2026
Visual Manager/Visual Supervisor\Visual Merchandis
Kohls Department Store
09.2010 - 09.2023
Manger
Sallys Beauty Supply
01.2000 - 08.2010
Bachelor of Arts - Marketing Management,Sales Management
University of Louisiana At Lafayette
Bachelor of Science - Business Management
University of Lafayette Louisana