Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Egale scout award
Generic

Scott Rodgers

Bellevue,NE

Summary

Dynamic professional with extensive experience in optical services at Shopko Optical, excelling in customer service and optical measurements. Proven track record of increasing sales through effective product communication and enhancing team productivity. Skilled in insurance billing and team leadership, fostering a collaborative environment to achieve exceptional service delivery.

Overview

2025
2025
years of professional experience

Work History

Optician/Key Holder Genral Manger in Training

Shopko Optical
12.2021 - 01.2025
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Fixed errors in billing to insure the correct insurance was used
  • Hired staff
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintenance Supervisor

Holiday Inn
2016 - 2019
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised 2 employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.

Kitchen Manager

Waterfall Lounge
2014 - 2016
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Education

Bellevue West High School
Bellevue, NE

Skills

  • Customer service
  • Optical measurements
  • Computer skills
  • Repairing glasses
  • Optical dispensing
  • Insurance billing
  • Adjusting eyewear
  • Optical orders
  • Transaction processing
  • Order preparation
  • Product upselling
  • Team leadership
  • Time management
  • Decision-making

Accomplishments

During my tenure as acting manger i help the store achieve a million dollar in sales along with consistently meeting monthly goals.


Timeline

Optician/Key Holder Genral Manger in Training

Shopko Optical
12.2021 - 01.2025

Maintenance Supervisor

Holiday Inn
2016 - 2019

Kitchen Manager

Waterfall Lounge
2014 - 2016

Bellevue West High School

Egale scout award

I was in charge on a 90 plus boy scout troop creating camping schedules,weekly meeting and organization of the patrols to create a seamless learning environment for advancement in ranks toward eagle scout.

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