Octavia Calloway
Lakeland,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated and hardworking customer service representative successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
9
9
years of professional experience
Work History
Customer Service Key Holder
Dollar General Store
Lakeland, FL
01.2020 - 06.2022
- Partnering with management team to ensure goals are met.
- Providing leadership to team members ensuring personal sale targets are met.
- Knowing store's operational expectations.
- Providing excellent customer service skills, assistance to customers with purchases, and answering questions concerning the concepts and performance of Company's products.
- Responsible for following set standard when closing the store.
Customer Service Representative
GC Services
Lakeland, FL
01.2015 - 06.2019
- Answering inbound and outbound calls, meeting customers expectations for home internet services.
- Setting payment arrangements to accommodate customer.
- Demonstrating excellent communication skills.
- Consult with customers concerns to resolve service and billing questions.
- Restore customer home internet servies.
- Maintaining knowledge of payment policies and security practices.
- Informing customers of billing statements, providing an explanations to help customer understand charges applied.
Customer Service Representative
American Directions Research Group
Lakeland, FL
07.2013 - 07.2014
- Taking inbound calls, and making outbound calls to obtains answers for research studies.
- Demonstrating excellent customer service skills.
- Developing strong relationships between customers to encourage repeat business.
- Remaining calm and professional in stressful circumstances and effectively diffusing tense situations.
- Resolving problems with knowledgeable and friendly service.
Education
Associate of Science - Criminal Justice
Purdue University
West Lafayette, IN05.2025
High School Diploma -
Kathleen Senior High School
Lakeland, FL06.2016
Skills
- Workforce Management
- Proficient in [Microsoft Word]
- Persuasive
- Call Center Operations
- Focused on customer satisfaction
- Research ability
- Training and coaching
- Conflict resolution techniques
- Skilled multi-tasker
- Schedule coordination
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Promoted from cashier to keyholder, in less than 12-months.
Timeline
Customer Service Key Holder
Dollar General Store
01.2020 - 06.2022
Customer Service Representative
GC Services
01.2015 - 06.2019
Customer Service Representative
American Directions Research Group
07.2013 - 07.2014
Associate of Science - Criminal Justice
Purdue University
High School Diploma -
Kathleen Senior High School
Similar Profiles
Erika CordesErika Cordes
Sales Associate at Dollar General StoreSales Associate at Dollar General Store
Chalyn ParksChalyn Parks
Retail Sales Associate at Dollar General StoreRetail Sales Associate at Dollar General Store
Zashari HollowayZashari Holloway
Shift Leader at Dollar General StoreShift Leader at Dollar General Store