Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bionca Franklin

Orlando,FL

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Secretary/Bookkeeper

OCPS/Orange County Public Schools
02.2022 - Current

Responds to internal and external customers in a timely, manner representing OCPS in a positive light.

Performs secretarial duties including processing and creating correspondence; performs various record keeping tasks.

Answer phone calls; provides information and assistance; screens calls to staff; takes/relays messages or directs calls to appropriate personnel.

Assists with the preparation and planning of the annual school budget; prepares and maintains budgets by department and classroom. Prepares outgoing mail.

Proficient in all Microsoft Office systems, including but not limited to, Excel ,word, powerpoint, and etc.

Create shopping carts based off of quotes for items needed. Makes sure all delivery is set to come on and double check that each item has arrived before completing the Goods Receipt.

Record staff attendance on payroll worksheets, attendance record, and monthly verification time report. Making sure all staff have entered time correctly and on time.


Complete our Bank Reconciliation every month to make sure all money collected is accounted for after deposits. Also making sure all reports are organized for my upcoming internal audit

Responsible for timely and accurate information they maintain as part of their job responsibilities.

Customer Service Representative

Copart, Inc
02.2021 - 10.2021
  • I do all of the data entry work for the titles and any other paperwork
  • I also spoke with different insurance companies from time to time to verify information before sending it out through Fed Ex with the car titles and documents.

Juvenile Detention Officer

Juvenile Detention Center
09.2019 - 02.2021

•Conduct assessments of youths to determine whether they're in need of assistance or disciplinary measures.


•Serves as the initial point of contact for new and returning detainees at the County's Juvenile Detention Center.


•Coordinates and performs a variety of intake functions including gathering and inputting personal, demographic,referral,and offense information into the Department's juvenile tracking system.


•Notifies parents/guardians regarding juvenile placement and/or location of facility.


•Supervises incarcerated youth to ensure the safety of the facility, corrections staff and Youthful Offenders to include the prevention of altercations, intimidation and other undesirable or illegal acts.


•Work in Master Control Sub room taking inbound calls transferring the correct department


•Maintains accurate count and current location of all Youthful Offenders assigned.


•Completes and maintains required records, logs and reports.


•Performs cell and body searches as required..


•Ensures safe, secure and orderly movement of youth throughout the facility.


•Performs security and safety checks and adheres to facility security procedures.


•Ensures, to the limit of authority possible, that youth offender rights are observed-and that they are treated according to policy.

Customer Service Representative

FIRST CLASS CLEANERS
07.2017 - 09.2019
  • I assisted each customer with check in and check out of their garments before and after their cleaning

Education

High school or equivalent -

Jones High School
Orlando, FL
06.2011

Skills

  • Data Entry
  • Surveillance
  • Computer Skills
  • Technical Support
  • Keyboarding skills
  • File Management
  • Appointment Scheduling
  • Document Preparation
  • Calendar Management
  • Confidentiality understanding
  • Schedule Management
  • Complex Problem-Solving
  • Supply Restocking
  • File systems management
  • Payroll Processing
  • Supply Ordering
  • Mail distribution
  • Spreadsheet Management
  • Accounts receivable and payable
  • Managing purchasing activities
  • Teacher relations

Certification

CPR Certification

Timeline

Secretary/Bookkeeper

OCPS/Orange County Public Schools
02.2022 - Current

Customer Service Representative

Copart, Inc
02.2021 - 10.2021

Juvenile Detention Officer

Juvenile Detention Center
09.2019 - 02.2021

Customer Service Representative

FIRST CLASS CLEANERS
07.2017 - 09.2019

High school or equivalent -

Jones High School
Bionca Franklin