ASHLEY BENTZEN
Hixton,USA
Summary
Detail-oriented Secretary/Bookkeeper with over 9 years of experience in office administration and financial management. Proven expertise in maintaining organized filing systems and managing accounts payable/receivable, strong communication skills that foster positive client interactions. Recognized for implementing efficient processes that enhance operational productivity and accuracy in data entry and record preparation. Proficient in bookkeeping and technology-driven office solutions.
Overview
17
17
years of professional experience
Work History
Secretary/Bookkeeper
Kolve’s Auto & Truck Repair, LLC
Hixton, WI
09.2015 - 10.2024
- Maintained organized filing system of paper and electronic documents
- Welcomed customers, answered phone calls and booked appointments
- Filled out invoices for customers and managed parts house invoices to make sure they were correct with receipts
- Prepared and managed sales tax
- Assisted with accounts receivable and accounts payable
- Prepared bank deposits
- Performed basic accounting and bookkeeping services to manage business operations
- Received and recorded cash, checks and credit cards
- Calculated and wrote out checks for utilities, taxes and other payments within the business
- Performed data entry tasks accurately with a high level of speed and accuracy.
- Developed and implemented efficient filing systems to organize documents for easy retrieval.
- Maintained office supplies inventory by checking stock and placing orders.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, and faxing.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Improved customer satisfaction by efficiently handling and resolving complex auto insurance claims.
Housekeeper
Pigeon Falls Health Care Center
Pigeon Falls, WI
07.2012 - 10.2013
- Cleaned building floors by sweeping, mopping and scrubbing
- Vacuumed floors and dusted furniture to maintain organized, professional appearance
- Maintained and organized cleaning supplies stock
- Interacted pleasantly with residents when performing daily duties
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
- Used cleaning chemicals following proper guidelines
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
Caregiver
Gemini
Whitehall, WI
10.2008 - 02.2011
- Supported bathing, dressing and personal care needs
- Maintained clean and well-organized environment for client happiness and safety
- Maintained cleanliness of clients’ environment by cleaning surfaces and washing clothes or dishes
- Helped clients get in and out of beds and wheelchairs
- Assisted clients with maintaining good personal hygiene
- Prepared meals for clients
Dietary Aide
Onalaska Care Center
Onalaska, WI
07.2007 - 05.2009
- Served specific meals to patients with special dietary needs
- Set up trays and food service carts to deliver food to residents
- Set tables before patients arrived to maintain meal plan productivity
- Gathered soiled tablecloths and dietary linens and delivered to laundry
- Followed dietary procedures in accordance with established policies
- Assisted patients with special needs to eat meals, providing kindness and patience
- Cleaned and maintained dining room during and after each meal service
- Washed and put away dishes
- Treated patients and team members respect
Education
High School Diploma - undefined
IQ Academy
Waukesha, WI05.2008
Skills
- Multitasking and Time Management
- Attention to Detail
- Strong Organizational Skills
- Clear Communication
- Fast Learner
- Computers and Technology
- Works Independently
- Document and File Accurately
- Team Player
- Data Entry
- Office Administrative
- Appointment scheduling
- Supply ordering
- Record preparation
- Customer service
- Keyboarding skills
- Document preparation
- Calendar management
- Schedule management
- Complex Problem-solving
- Payroll processing
- Supply restocking
- Payroll administration
- Mail distribution
- Database administration
- Accounts receivable and payable
- Appointment coordination
- Data verification
- Task prioritization
- Filing experience
- Office supply inventory
- Phone reception
- Confidentiality
- Office correspondence
- Microsoft office
- Recordkeeping
- Customer relations and communications
- Office management
- Clerical support
- Bookkeeping
- Office equipment operation
Timeline
Secretary/Bookkeeper
Kolve’s Auto & Truck Repair, LLC
09.2015 - 10.2024
Housekeeper
Pigeon Falls Health Care Center
07.2012 - 10.2013
Caregiver
Gemini
10.2008 - 02.2011
Dietary Aide
Onalaska Care Center
07.2007 - 05.2009
High School Diploma - undefined
IQ Academy