Birdell Fitch

• Teach managers and food handlers proper food safety in accordance to most latest food code
• Teach responsible alcohol through TIPS and Servsafe before administering and proctoring exams
• Ensure exam security while maintaining integrity of p
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Created contact information databases for targeted areas of potential customers
• Created scripted sales pitch for contractors who work to help business grow
• Observed and learned regulations specific to customer's state requirements with regards to food safety and responsible sales of alcohol
• Negotiated pricing and payment terms with customers when possible to close deals and fill seats in classes
• Developed extensive knowledge of servsafe products and services to better assist customers.
• Build relationships with customers using strong persuasion and active listening skills.
• Conducted database research to identify potential leads and determine contact information.
• Troubleshot technical issues during exam

• Worked with and managed approximately 200 existing and new employees monthly, to understand needs and provide onboarding and service(s)
• Assisted employees in completing and processing forms and applications relating to onboarding, health insurance, tax deductions, and personal Info and I9 Documentation updates and changes in conjunct with employee life event changes, updates,inquiries and concerns.
• Created operations & statistics reports for stakeholders on a weekly basis to rectify outstanding issues internally when applicable.
• Resolved escalated problems, improved communications operation and provided exceptional internal and client support
• Interviewing-Terminating and providing reports to HR for people team
• Scheduling Staff using Dayforce-WhenIWork Staffing tools
• Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
• Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
• Trained new hires in technology required to access company systems and complete job tasks.

• Led classes on service , ethics, wine, and food
• Insured cleanliness of restaurant by delegating and checking side work
• Evaluated existing processes to help identify training gaps and assist to devise solutions for waitstaff operations.
• Upsold menu items and taught others how to suggest appropriate menu options to encourage sales such as pairing wines and appetizers.
• Trained and certified over 100 staff on local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Trained employees on how to explain menu items and provide knowledge about preparation methods to provide high level of customer service and promote high level dining atmosphere.
• Acted as a team leader in group projects, delegating tasks and providing feedback

Worked closely with the manager to bring traffic into the bar and provide excellent entertainment with great service

• Contacted entertainers to schedule appointments and dates for entertainment opportunities
• Served as inviting and professional hostess for private events
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Handled multiple customer needs during shows which involved providing handwritten checks, allocating seat assignments and making mixed drinks simultaneously
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights, and weekends which included turning over rooms 3 times a day
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Obtained cash bank and stocked service bar to prepare for operation.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.