Birdena Bell
Omaha,NE
Summary
Responsible Revenue Agent with familiarity with tax laws, regulations, procedures and precedents. Wide knowledge of federal and state laws with respect to assisting with taxpayer issues. Outstanding investigative skills analyzes financial records in order to verify information.
Overview
11
11
years of professional experience
Work History
Revenue Agent
Department of Revenue
09.2023 - Current
- Act as a subject matter expert for taxpayers and taxpayer representatives with questions regarding Nebraska tax program regulations, rulings, statutes, forms, and processing procedures
- Assist taxpayers with questions regarding tax returns, accounts, refunds, tax liability, or licensing application
- Assist and educate taxpayers in the preparation of tax returns and payment of taxes by phone, email and personal contact
- Initiate adjustments to tax returns or taxpayer accounts
- Educate taxpayers regarding tax and regulation compliance.
EDI Analyst
Mutual of Omaha
09.2015 - 03.2022
- Coordinated with vendors during the implementation of EDI files
- Resolved file issues ensuring employee benefits were properly uploaded
- Verified and ensured employee benefit eligibility adheres to the provisions of each company’s contract
- Assisted with identifying, developing, and evaluating alternatives to meet business needs
- Assisted with the documentation of projects and implementation procedures
- Organized daily tasks for better efficiency and use of resources
- Collected, arranged, and input information into a database system
- Reviewed files, records, and other documents to obtain business information and key data to respond to development requests
- Lead initiatives for process improvements.
GPS Representative
Mutual of Omaha
08.2014 - 08.2015
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Kept optimal quality levels to prevent critical errors and support team performance targets
- Monitored database updates and verified for correctness
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Completed data entry tasks with accuracy and efficiency.
Business Analyst
HDM Corp
06.2013 - 01.2014
- Consulted with management to identify, define and document business needs and objectives
- Acted as a liaison between end-users to ensure business needs were met
- Developed requirements for new equipment
- Documented business processes and made recommendations for process improvements
- Maintained EHNAC accreditation document library
- Stayed updated on HIPAA regulations
- Assisted with medical billing and claims processing.
Education
Master of Science - Negotiation and Dispute Resolution
Creighton University
Omaha, NEBachelor of Science - Business Administration
Creighton University
Omaha, NETax Specialist -
Metro Community College
Omaha, NE12.2024
Skills
- Tax Law Procedures
- Accounting Principles
- Tax Law Familiarity
- Organized
- Negotiation skills
- Tax Accounting
- Tax Documentation
- Consulting
Volunteer Experience
VITA – IRS Certified Volunteer Tax Preparer
Timeline
Revenue Agent
Department of Revenue
09.2023 - Current
EDI Analyst
Mutual of Omaha
09.2015 - 03.2022
GPS Representative
Mutual of Omaha
08.2014 - 08.2015
Business Analyst
HDM Corp
06.2013 - 01.2014
Master of Science - Negotiation and Dispute Resolution
Creighton University
Bachelor of Science - Business Administration
Creighton University
Tax Specialist -
Metro Community College
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